Customer Service High School

DENISE WILLIAMS

*** ******** ***., *** *****, CT 06511

203-***-****

*********@*****.***

OBJECTIVE

Utilize my experience customer service skills along with my knowledge of

Dental Assisting to provide assistance in a dental office.

SKILLS PROFILE

. Basic knowledge of Dental Assisting

. Strong writing and verbal skills

. Excellent organization skill and multitasking skill, filing

. Proficient in Ms Word, Ms Excel, Outlook, internet,

. Team player, able work well with others

EMPLOYMENT HISTORY

LOGISTICARE SOLUTION, NORTH HAVEN, CT (non-emergency medical

transportation)

FACILITY REPRESENTATIVE/NOTICE OF ACTION PROCESSOR DEC.2008-FEB.2010

. MAKE MEDICAL TRANSPORTATION RESERVATION FOR TITLE 19 CLIENTS

. NOTIFY CLIENT OF DENIAL OF SERVICE BY LETTER

. OVERSAW AND ISSUED GRIEVANCE LETTER

. INPUT DAILY/MONTHLY REPORTS

. RESEARCH AND RESOLVE MEMBER ISSUES

. WORK CLOSELY WITH MEMBERS

H&R BLOCK, HAMDEN, CT

SEASONAL TAX ASSOCIATE (JAN.2008-APRIL 2007)

. HELP CLIENTS FILE TAXES.

. GIVE ADVICE FOR THE FOLLOWING TAX SEASON

. MANAGE CLIENTS FILES

FOLLET BOOKSTORE, NEW HAVEN, CT

SEASONAL CASHIER (AUG. 2007-SEPT.2007)

. ASSISTED STUDENTS WITH THE PURCHASE OF SCHOOL BOOKS

. TAKE INVENTORY OF SCHOOL BOOKS

AT&T HAMDEN, CT

411 OPERATOR (JULY 2004-MAR.2006)

. HELP CUSTOMERS BY GIVING NUMBERS AND ADDRESSES

. GIVE CUSTOMER DRIVING DIRECTIONS

. TAKE CUSTOMERS COMPLAINTS

EDUCATION

HIGH SCHOOL DIPLOMA (GRADUATED 2000)

ADULT EDUCATION

NEW HAVEN, CT

CT SCHOOL OF PROFESSIONAL STUDIES

DENTAL ASSISTING CERTIFICATE (EXPECTED GRADUATION NOV. 8, 2010)

DANB CERTIFIED JAN 2010

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