Customer Service Quality Control

Summary of Qualifications

Dedicated and creative Ink Chemist and Chemical Technician with a solid

background in colloidal dispersion, colloid measurement, formulation and

industrial manufacturing. Proven ability to interpret experimental results

and make recommendations in a concise manner. Possesses the self-

motivation and intellect to excel in fast-paced engineering and

manufacturing environments. Proficient utilizing Microsoft Word and Excel.

Professional Experience

Advanced Assembly and Manufacturing - Carol Stream, IL April 2001 -

December 2009

Ink Chemist

Brought on by a locally owned ink manufacturer to ensure inks met standards

for maximum print productivity, quality and costs. Formulated specialized

inks from laboratory scale through to manufacture. Responsible for

maintaining existing ink products as well as the development of new

products.

. Created procedures that reduced grind time of ink materials thereby

increasing production while maintaining quality control standards.

. Conducted comparisons of current and previous product materials and

changed formulations in order to realize the most cost effective way

to produce high quality products.

. Took on additional responsibilities in the marketing, sales, technical

support and customer service divisions to ensure continued customer

satisfaction and company growth.

A.B. Dick Company - Niles, IL April 1994 - February 2001

Ink Chemist

Tasked with formulation of capsulated offset ink and rubber base ink for a

$50 million worldwide supplier of manufacturing and marketing equipment and

supplies to the graphic arts and printing industry. Collected, analyzed

and plotted data on a daily basis and maintained laboratory notebooks and

logs on product tests and evaluations.

. Played instrumental role in the company's $100,000 sales revenue

growth through development of a new soya-oil based, environmentally

friendly product.

. Key player in the successful release of a mimeo ink system that used

fewer chemicals on the press and significantly reduced production

costs.

Handchy Industries - Bellwood, IL September 1987 - March 1994

Ink Chemist/Assistant Lab Manager

Supervised a staff of color and quality control technicians responsible for

the formulation of plastic, water-based coating, heat set and u.v. inks.

Provided customer technical support both in the field and over the phone.

Education and Specialized Training

Illinois Institute of Technology - Chicago, Illinois

Bachelor of Science in Chemical Engineering

Relevant coursework:

Process Design, Unit Operation, Chemical Reactor, Organic and Inorganic

Chemistry

S.P. University - V.V.Nagar, India

Bachelor of Science in Chemistry

College of Dupage - Glen Ellyn, Illinois

Characters of Plastic

Harper College - Palatine, Illinois

Computer Added Design (CAD), Computer Added Mechanical Design (CAM)

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