Customer Service Manager

David Ophori

678-***-****

********@*******.***

Summary of Qualifications

Proven Customer Service Account Manager with 15+ years in the Bearing and

Linear Motion manufacturing industry with a sound commitment to quality,

recognition and focus on customer satisfaction. Posses experience with OEM

and Distribution accounts within national and international markets.

Proficient in JD Edwards, Oracle, Word, Excel, AS 400 and SAP systems.

PROFESSIONAL EXPERIENCE

NTN Bearing Corporation of America, Norcross, GA 1997 -

2010

Global manufacturer and supplier of bearings for industrial and automotive

markets.

Senior Customer Service Account Manager

. Manage multiple accounts to include: processing OEM customer orders

(EDI), pricing and billing. Accounts include: GE, Ingersoll Rand, Bosch,

Epic, Doosan International, and Parker Hannifin

. Coordinate customers requests with outside Sales Representatives,

Engineering, Accounting and Purchasing Departments

. Collaborate with customers to create forecasts for future production

allocation

. Maintained consignment warehouse for target accounts

. Manage and expedite production orders from NTN Japan with proper lead

time, resulting in increased customer satisfaction

. Schedule product for shipping to meet or exceed customer due dates

. Manage RBA to ensure credits are issued in a proper and timely manner

. Manage sample orders and new product design prints for special

application

. Interchange industry part numbers for distribution customers

. Proactively saved $170K in line down fines from major customers

. Collaborated with customers on major order to solve shipping and delivery

problems and provided the product they needed in time

. Received Certificate of Achievement by successfully completing NTN

Distributor Training School

THK America, Incorporated, Norcross, GA 1992 -

1997

Global manufacturer and producer of linear guide motion mechanisms.

Inside Sales Representative & Production Specialist

. Managed OEM and Distribution Accounts for 100-250 customers; including

order processing, accurate pricing, and product availability.

. Provided sales support on production order processing

. Assembled and repaired of Linear motion Products and managed tracked

shipment process

Education

Georgia State University, Atlanta, GA 2010 - 2011

Study for a Bachelor of Science in Business Administration

Lander University, Greenwood, SC 1987 - 1990

3.5 GPA

ACHIEVEMENTS & COMMUNITY INVOLVEMENT

Georgia Work Ready Silver Certificate - 2010

Professional Soccer Player, Nigeria

Hosea Feed the Homeless Volunteer

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