Project Manager Customer Service
Resume:
Bruce R. Desmond
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** ********** ****, ********, *** YORK 12528 ? 845-***-****
or 845-***-**** Cell
e-Mail: ******@*******.***
Senior Project Manager / Marketing Coordinator
Business Development ? Customer Service Excellence ? Total Quality
Management
SUMMARY OF QUALIFICATIONS
Specialization: Property Damage Restoration - Residential, Commercial,
Industrial
Accomplished Senior-level Management professional delivering comprehensive
experience managing
high-profile projects / losses. Experience ensuring customer and adjuster
satisfaction.
(
Implement "best-in-class" remediation processes in the field of emergency
fire and water damage restoration.
Cross-functional expertise in operations, marketing, quality control
and OSHA compliance.
Strengths and areas of expertise:
( Project Management & Marketing Leadership ( Revenue, Profit
& Market Share Growth
( Business Development, Networking & Prospecting ( Supervision of
Crews & Subcontractors
( Relationship Building & Account Retention ( Estimating,
Contract Negotiations, Cost Control
Decisive and solution-focused. Computer literate. Strong construction
management and insurance background.
Certified in Water Damage Restoration, Applied Structural Drying and
Mold Remediation.
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PROFESSIONAL EXPERIENCE
THE NEW CRYSTAL RESTORATION ENTERPRISES, Port Chester, NY
2005-present
Five (5) year career advancing through progressively responsible
positions with this firm specializing in property damage
restoration. Deliver contributions in estimating, customer
relations, project coordination and total quality management.
Senior Project Manager / Marketing Coordinator; 2006-present
> Provide strategic marketing and project management
leadership for large-scale residential and commercial
projects.
> Proven record assisting policyholders in recovering from
catastrophes (i.e., fire, flood, mold, environmental
disasters).
> Oversee the entire project management cycle from inception
and negotiations through completion and follow-up.
> Meet and exceed restoration sales goals, train crews and
oversee estimating, scheduling and billing / collections.
> Maintain relationships with insurance agents, adjusters and
other centers of influence within assigned territory.
> Progressed from position as Project Manager / Marketing
Coordinator (2005-06) to present position.
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OTHER Unlimited Restoration, Inc., Pottstown, PA,
Regional Manager; 2004
United Restoration Services, Scarsdale, NY, Project
Manager; 2003-04
Tokio Marine Insurance Company, New York, NY, Inside
General Adjuster; 2002-03
Maxons Restorations, Inc., New York, NY, Project
Manager; 2000-02
Pilot Adjusters, Mobile, AL, Adjuster; 1999-00
Westfair Restoration Services, Thornwood, NY,
Estimator; 1998-00
Metropolitan P&C, Albany, NY, Adjuster; 1992-98
Herbert Construction, Stamford, CT, Labor Foreman /
Laborer / Punch List Man; 1988-92
*1980-87 Construction Industry positions: Asst.
Construction Supervisor, Finishing Superintendent, Foreman
EDUCATION B.S. Administrative Science and Human Resources
Management, Unity College, Unity, ME; 1982
Professional Development: COPE Insurance Course, Adjuster
Training, OSHA Training Course -
Construction Safety & Health (10 hrs.)
CERTIFICATIONS New York State Asbestos Certificate - Class G -
Supervisor
Corporate Ethics and Compliance Certification
Fire and Engineering Investigations Certificate
Subrogation I and II Certificates
Water Damage Restoration / Applied Structural Drying
/ Mold Remediation Certificate
AFFILIATIONS Mid Hudson Claims Association - Past
President
New York State Fire Investigators - Chapter 23
Blue Goose - Westchester and Putnam Counties / Business
Network International (BNI)
References available upon request.
Contact this candidate