Customer Service Project

Sandra K Cochran

Secret clearance granted July **02 (Non-Active)

*** ****** ***** ~ Hazel Green, Al 35750 ~ 256-***-**** ~

**************@*******.***

Summary of Qualifications

Works well under pressure, with groups or individually. Organized and

creative, multi-tasking professional. Effective communicator, both

verbally and in writing. Experienced in operations with the ability to

train others. Excited about new opportunities; fast learner with a passion

for education. Experienced in Windows 2000/XP, OMD Systems, Microsoft

Office Suite (Excel, Word, PowerPoint, Outlook, Project, Publisher) and

Open Office Packages.

Employment

Staffing Coordinator: Onin Staffing, Madison, AL

10/09 - Present

Responsibilities: Screened new applicants via drug screening, background

checks, and fingerprinting; prepared and maintained employment records;

hired and managed 300+ employees including daily on-call workers; Payroll

verification and submittal for 300+ candidates and invoicing. Updating

and maintaining employee and client files; direct correspondence with

clients involving staffing, invoicing, and recommendations.

Dispatcher: Southeastern Business Machines, INC., Huntsville, AL

05/06 - 09/09

Responsibilities: Managed multiple phone lines & scheduled 10 technicians

for up to 15 service calls per day using OMD Software; Ran & audited

inventory, performance, and service reports; Provided professional

customer service coupled with effective troubleshooting; Responsible for

product maintenance cycles & schedules; Executed weekly and monthly

system backups on main Linux server with little to no supervision.

Receptionist: Century 21 Mills First, Inc. St. Petersburg, FL

05/04 - 09/04

Responsibilities: Created spreadsheets, announcements, notices, memos,

and informational training packets; Screened incoming memos, submissions,

faxes and reports for the appropriate point of contact; Served as the

main representative for the company with the responsibility of referring

visitors to the correct people.

Reason for leaving: Maternity Leave

Veterinary Technician: Renfroe Animal Hospital, Huntsville, AL

06/03 - 02/04

Responsibilities: Monitored animals' recovering from surgery and notified

veterinarians of any changes; Performed routine laboratory & diagnostic

tests such as taking and developing x-rays; Prepared surgical equipment;

Assisted veterinarians during surgical procedures.

Clerk/Secretary: Maximum Technology Corp., Huntsville, AL

07/02 - 02/03

Responsibilities: Prepared reports, memos, & letters; Conducted research,

compiled data, and prepared papers for consideration & presentation;

Ordered supplies & audited inventory log; Assisted in scheduling using

Microsoft Project 2002 for 5 executives.

Education

AS in Business Management, Calhoun Community College, Huntsville, AL

08/08 - Present

Awards

Certificate of Appreciation awarded by Joint Center of Technology

Integration 10/02

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