Management Network
Resume:
Charles B. Reeves, Jr.
http://www.linkedin.com/in/charlesreeves90
***** *. *** **. **. S. 816-***-****
Independence, MO 64056 ***********@*******.***
Help Desk
Good fundamental knowledge of TCP/IP; technical skills in hardware,
networking, and Windows operating systems.
Certifications: A+ Certified. MCP / MCSA and MCTS: Vista -
Configuration. (expected by Oct 2010)
12 years of monitoring and troubleshooting the Nortel DMS 100, BSSM, and
Lucent Executive Cellular Processor (ECP), Evolutionary Data Only (EVDO),
or the Class 5 Electronic Switching System (5ESS).
13+ years experience with installing, operating, and maintaining Tactical
Multi-channel Communications Equipment.
6 years in a fast paced, highly stressful Emergency Communications call
center environment.
Top Secret Security Clearance.
TECHNICAL SKILLS
Networks Systems
Software Hardware
Ethernet Server 2003 Active Directory
Memory Swaps
VLAN UNIX MS Office Board
Swap
LAN Windows XP Telnet
Software Installs
Client/Server Windows Vista Norton Ghost
Peripheral Devices
RELEVANT TECHNICAL EXPERIENCE
Ericsson (via Convergenz), Overland Park, KS
Jan 2010 - Present
NOC Technician
Handled 8+ calls per hour from internal customers requesting support and
assistance.
Working successfully in a team-oriented work environment.
Tracked fault surveillance of switches, core elements, trunking facilities,
and national wireless voice.
Handled tier 1 isolation and repair of network elements and facilities,
include the Nortel DMS-100 and the Lucent 5ESS.
Conducted event management to include the dispatching of fix agent,
escalations, notifications and event analysis.
SPRINT/NEXTEL, Overland Park, KS
May 1997 - March 2009
Network Control Technician II
Helped to maintain a 99.6% availability rate for the Sprint Wireless
Network.
Handled 10+ calls per hour from internal customers requesting support and
higher tier assistance.
Tracked fault surveillance of switches, core elements, trunking facilities,
and other elements of the national wireless voice network.
Handled tier 1 isolation and repair of network elements and facilities to
include the Nortel DMS-100 and the Lucent 5ESS.
Conducted event management to include the dispatching of fix agent,
escalations, notifications and event analysis.
Charles B. Reeves, Jr. Page
2
SPRINT PCS (via Aerotek), Lenexa, KS
Nov 1996 - May 1997
Network Analyst I
Performed fault surveillance of switches, core elements, trunks/circuits
and other elements of the national wireless voice network.
Conducted event management to include dispatching fix agents, escalations,
notifications and event analysis.
Tracked open trouble tickets with vendors to resolution.
EDUCATION and TECHNICAL TRAINING
CENTRIQ TRAINING, Leawood, KS
July 2009 - Nov 2009
Network Administrator Program
Technical Competencies:
Installing and supporting Windows XP/2003 in virtual environment.
Basic configuration of the Desktop and IE.
Configuring, managing, and maintaining hardware.
Creating users and groups in a domain and on local machines.
Managing a network with local and group policies.
Planning and designing a network environment.
Installing, configuring, and managing WSUS.
Knowledgeable in security, optimizing server performance, and
troubleshooting, disaster recovery, and printer management.
Professional IT Project Experience (virtualized and non-virtualized):
Designed, planned, and implemented a Windows 2003 Enterprise domain
structure for a corporation.
Designed, built and implemented a network infrastructure that connected two
separate business entities in multiple networks.
Soft Skills Training:
Business Skills for the IT Professional & Personal Finance. Customer
Service; Communication; Influence; Conflict Management; Telephone and E-
mail etiquette.
Certifications:
A+ Certified.
MCTS: Vista - Configuration, and MCP / MCSA. (expected by Oct 2010)
DEVRY INSTITUTE OF TECHNOLOGY, Kansas City, MO
Oct 1996
Bachelor of Science/Telecommunications Management
MILITARY CLEARANCE
Top Secret Security Clearance
Contact this candidate