Customer Service Data Entry

Johana Martinez

Phone: 954-***-****

Email:***********@*******.***

SKILLS:

• extremely hardworking and dedicated be able to work weekends, holidays, and extended periods of time have strong verbal and written

communication skills be able to work independently and complete tasks in a timely manner.

• Outstanding communication skills with accuracy with heavy computer work

• Microsoft Word, Excel, PowerPoint, meter certified mail, digital postage

• Typing, 20 Multi line Phones/Switchboard

• Ability to multi task experience in a high volume department processing several documents daily

• Bilingual Spanish, English

WORK EXPERIENCE:

08/09 – 07/10 KGR Law Firm Mail Clerk/Accounting

• Motions, Regular Mail, Returned Mail, Data entry in payment checks, time matter

• FedEx, UPS, USPS, Stuff Envelopes, Scanning documents, Copying

12/08 – 06/09 Universal Property Mail clerk

• Work with presorts, cancelation, polices, and certified mail.

• Incoming mail, outgoing and checks

• Work with Piney Bowes machines, digital postage meter

02/08 – 11/08 Accu Print My Print Shop Receptionist

• received phone calls, determined the nature of the calls and directed callers to the appropriate department

• Took detailed messages for person called upon, including name, time of call and nature of business

• Filling, Faxing, Appointment scheduling

12/07 – 12/08 Rooms to Go Dispatcher

• Tri country dispatcher (50 drivers a day)

• received inbound calls and dispatched delivery drivers, time frame change

• Taking care of customers with delivery data entry in scheduling date of delivery

• Help driver in directions

04/03 10/07

Global Vision Computers Front Office Secretary

• Answered switchboard and provided customer service

• Filing, faxing and data entry

• Received and sent merchandise, Appointment scheduling

• Assisted with installing software on computers for customers.

EDUCATION:

Atlantic Tech – Coconut Creek, FL High School Diploma

Florida Career College – Ft. Lauderdale, FL Medical Billing

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