Customer Service Representative

Jessica Norstrom

*** **** **** ******, ****, MA *1432 978-***-****

***********@*****.***

Summary Over seven years experience in a professional business

environment with responsibilities in accuracy control and

customer satisfaction.

Skills include, but are not limited to:

- Microsoft Word - Lotus Notes - Multi-Tasking

- Microsoft Excel - Organization - Fast Learner

- Microsoft PowerPoint - Type 70-75 WPM - Attention to

Detail

- Microsoft Outlook - Type 10,000 keystrokes per hour via 10

Key

Experience DELUXE CORPORATION, Groton, MA 07/2002

- 12/2009

Deluxe helps small businesses acquire and retain customers. By

offering everything from web services and search engine

marketing to affordable logo design and printed products, Deluxe

Small Business Services helps small business compete against big

business and win.

Accuracy Coordinator (2008-2009)

. Researched incorrect orders and assigned error codes to appropriate

party/parties.

. Provided feedback to Supervisors when error trends were noticed for

reps.

Virtual Resource Team Representative

(2006-2008)

. Assisted representatives with questions on products, policy

or procedure to better assist their customers.

. Assisted manufacturing representatives with questions on

orders to assure timely production and shipment to

customer.

. Assisted customers when asking for a Supervisor.

. Promoted to Accuracy Coordinator

Custom Sales/Customer Service Representative

(2003-2006)

. Assisted customers in creating customized forms and

stationary to fit their specific business needs.

. Worked with customers to correct an incorrect order that they had

received.

. Promoted to Virtual Resource Team Representative

Standard Sales/Customer Service Representative

(2002-2003)

. Worked with customers to help them order from the thousands

of standard products carried to help them run their

business.

. Worked with customers to correct an incorrect order that they had

received.

. Promoted to Custom Sales/Customer Service Representative

AYER PACKAGE STORE, Ayer, MA 5/2000 - 7/2002

Associate

. Assisted customers in selecting and purchasing items while

operating cash register.

. Counted money in each cash register twice daily to assure

accuracy.

. Printed reports of items sold the day before, then stocked

shelves with those items.

. Accurately counted all items in the store for inventory

purposes daily and/or weekly.

. Compared pricing from vendors with pricing in books for

accuracy and/or updates.

. Helped customers wire money and purchase money orders via

Western Union.

. Helped to train new associates.

Jessica Norstrom

107 West Main Street, Ayer, MA 01432 978-***-****

***********@*****.***

Education WORCESTER STATE COLLEGE, Worcester, MA 1997-2000

(General Studies)

AYER HIGH SCHOOL, Ayer, MA 1993-1997

References Jennie Guerard - Former Colleague at Deluxe Corporation

E-mail: **********@*****.***

Phone#: 978-***-****

Pamella Easton - Former Colleague at Deluxe Corporation

E-mail: *******@******.***

Phone#: 603-***-****

Rik Nieman - Former Colleague at Ayer Package Store

E-mail: ***.******@*******.***

Phone#: 978-***-****

Contact this candidate