Customer Service High School

MARQUISE COTTON

*** **** ***. *-** #***, Lancaster, CA 93535

*********@*****.***

661-***-****

OBJECTIVE

Experienced Call Center Representative seeks a progressive position where I can use my developed office skill

sets and work experience.

EDUCATION

Charter College Lancaster, CA Legal Asst. Diploma

Littlerock High School Littlerock, CA Diploma

AWARDS AND CERTIFICATES

• Dean’s List Award - for academic excellence and perfect attendance

• 4.0 GPA

SKILLS

• 55 wpm at 98% accuracy • Collection calls

• Daily client contact face to face or via • Payment processing

• Excellent communication, organizational

telephone

• Able to multi-task and meet multiple and customer service skills

deadlines

EXPERIENCE

Lancaster Superior Court Lancaster, CA 8/2008-9/2008

Legal Services Self Help Center

Legal Assistant Extern

• Completed 120 extern hours

• Assisted 90-100 patrons daily in divorces with and without

children; answers to unlawful detainers; paternity actions; divorce defaults; default judgments; guardianships

and restraining orders after hearings

Countrywide Home Loans Lancaster, CA 4/2005-6/2006

Collections Representative

• Loss Mitigation

• Processing of payments and collection of delinquent accounts

• All aspects of customer service including incoming & outgoing calling campaigns

Starwood Resorts and Hotels Lancaster, CA 1/ 2002- 4/ 2005

Member Services Associate

• Assisted in Business and Leisure Reservation Sales

• Account maintenance of the Preferred Guest Department

1

• Training of new employees

2

Contact this candidate