Manager Customer Service

Beth Parker

*** ****** ******

Lascassas, TN ****5

Email Address: ********@*****.***

Cell 256-***-****

WORK EXPERIENCE:

October 2006 to September 2010; Human Resources Director, Wilkinson

Insurance Services Inc

Advised on benefit options to include, IRA, BC/BS, and disability accounts

for all employees

Oversaw the selection and evaluation process of company candidates (review

resumes, post ads, schedule tests, background checks)

Interviewed candidates for positions at the company

Developed standard operating procedures for the hiring and selection

process

Handled expense reports and payroll for all employees

Served as mediator in resolving conflicts between office personnel

Managed and participated in new employee orientation program

Taken Fred Pryor HR Law Seminar and therefore familiar with ADA and FMLA

laws

Worked directly under the president of the company and all levels of

management

Handled all company phone calls, emails, and mail

August 2002 - October 2006; Inventory Manager/Information Technology (IT)

Manager, Wilkinson Insurance Services Inc

Monitored all inventory coming into the company and invoices sent out

Entered physical, phone, and mail audits into the system and monitored

delinquency of auditors

Managed all IT issues for a staff of approximately 40 employees

Oversaw software and hardware technical operations

Designed and established reports and procedures for auditors

Assembled, configured, and maintained computers

Installed and supported desktops and laptop computer hardware and software

applications.

Assisted and managed user accounts

Provided technical support for staff and supervisor

Presented Power Point presentation at the company's yearly meetings to

staff

2000 -2003; Assistant Manager, Alfredo Ortiz Inc

Managed programs involving inventory control and equipment maintenance

Facilitated and organized monthly special events

Established new processes for food service that improved customer service

Implemented training course for new recruits, speeding profitability

Monitored the performance of personnel

Provided direction on company policies and procedures

SUMMARY OF SKILS:

Human Resources Management; Information Technology (IT) professional

specializing in System Administration with expertise in Windows-based

environments; Oracle/SQL; Visual C++; Microsoft FrontPage; HTML, DHTML;

Microsoft Office Professional Suite; Inventory and Supply Management; and

Administrative Specialist.

EDUCATION:

2001, B.S.B.A. Management Information Systems, University of Alabama in

Huntsville

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