Customer Service Insurance
Resume:
Benjamin Conner
Jacksonville, Fl 32209
******@*******.***
PROFESSIONAL PROFILE:
Customer Service Professional with a successful record of processing and
promoting company services. Creative problem solver with the ability to
promote customer retention, and constantly exceed goals
. Client account research and problem resolution
. Extensive Customer Service experience
. Account payment applications
EXPERIENCE:
Assurant Property and Casualty-Norcross, GA
Research Specialist/Priority Team III (2007-2009)
. Received directives from the Research Manager on mortgage insurance
accounts requiring root cause analysis of escalated issues.
. Accessed internal records as related to pending complaints to insure
that Assurant Property and Casualty acted within company guidelines.
. Provide detailed hazard insurance documentation and created timelines
associated with claims and issues escalated to litigation status
. Determined best course of action for regarding property damage based
on research information collected.
. Managed communications between customers, insurance companies, and
assigned Legal personnel to insure all pertinent claims detail was
made available to facilitate resolution
. Received inbound calls from customers regarding the application of
lender placed insurance to their account.
. Applied hazard insurance premiums to accounts as needed
Nextel Communications Operations-Norcross, GA
Customer Finance Representative (2005-2006)
. Negotiated payment arrangements and payment options for customers.
. Utilized computer systems for documenting and retrieving account
history.
. Evaluated and assessed customers account standing to recommend new
services.
. Responds account inquires and performs problem resolution to bring
accounts to current status.
John H. Harland Company- Decatur, GA
Customer Care Representative/ Sales (2005)
. Fielded a variety of calls regarding check orders and bank related
products.
. Identified customers needs and recommend additional products using
various sales techniques
. Utilized database resources to verify and respond to inquiries
regarding, shipping timelines, product design, and method of shipment.
. Resolved service problems by taking immediate action to insure
corrections
ABN AMRO Mortgage Group- Jacksonville, FL
Senior Customer Representative, (2003-2004)
. Job responsibilities include providing professional and courteous
customer solutions to ABN AMRO mortgage clientele
. Employed knowledge of Mortgage terms and policies to advise customers
on mortgage issues
. Efficiently answered customer inquiries to assist customers with
account balances, payments, refunds and various other account
services
. Responsible for addressing home- owners concerns and questions
regarding property tax issues, interest rates and ownership transfers
Cendant Mortgage- Jacksonville, FL
Customer Support Representative (2002-2003)
. Responsible for processing loan payments, PMI, hazard insurance
payments and various other account reconciliation.
. Provided knowledgeable and friendly telephone assistance to borrowers
in a call center environment.
. Quickly identified problems and provide effective solutions that best
met the customer needs.
. Provided detailed information to first time borrowers, while remaining
positive and professional.
. Interacted closely with other departments to efficiently resolve
customer issues and concerns.
Education
High School Diploma 1994 First Coast High School
Jacksonville, Florida
Cornerstone Christian Academy
Skills
Microsoft Word, MS Excel, Lotus Notes, Internet Explorer, Microsoft
Windows, Citrix, Ensemble, and various other systems
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