Customer Service Security

Mellisa N. Pittman

***Summit Springs Dr.

Atlanta Ga. 30350

Cell: 678-***-****

Objective

To obtain a position, which will enable me to utilize my experience in

customer service as well as demonstrate my outstanding capabilities as a

supervisor.

Skills

. Intermediate knowledge of Microsoft Word and Excel

. CPR certified and completed the defibrillator training course

. Typing and data entry experience

. Proficient in telephone sales and customer service

Employment

2001-Present Security Supervisor- Allied- Barton Security

UPS Site, Allied- Barton Security

. Ensure that UPS employees comply with the rules and regulations set

forth by corporate security personnel

. Investigate minor incidents which occur on UPS property

. Collect and inventory all lost property

. Supervise and train six people on a daily basis

. Ensure all appropriate areas are secured.

1999-2001 Security Officer, BellSouth e-Business Services

. Provided consistent customer service in web-hosting environment

. Conduct security surveillance of the client property and assets

. Ensure proper identification of badges and access levels are adhered

to at times by escorting customers and visitors

. Monitored CCTV and routine patrols

. Provided daily reports with clear and concise information

1997-1998 Customer Service, Circuit City

. Provided excellent customer service by ensuring that customers receive

products in a timely fashion

. Ensured that damaged merchandise was returned to the company and

customer account credited

1996-1997 Security Officer, Argenbright Security

. Ensured clients/passengers received their correct luggage/packages.

Education: University of Phoenix - Bachelors Degree in Criminal Justice.

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