Customer Service Manager
Resume:
Todd Meintel
**** ******** ******, ****** *********, CA 91701
909-***-**** *********@*******.***
Objective: Seeking a position within a successful organization to utilize my detail oriented organization,
interpersonal communication, and customer relation skills
Experience: May 2010-Present Meridian Processing Center Sales Associate
Duties:
• Make outbound calls to prospective clients
• Position stresses customer service by serving as a liaison between client and
loan modification processor
• Build rapport with client, define client needs, and create urgency to move
forward with loan modification process
• Screen potential clients over the phone and by reviewing documents to verify
within guidelines for a loan modification with the bank
June 2008-March 2010 Ultimate Business Source Account Executive/ Operations
Manager
Duties:
Involvement in all functions of running a business-sales, decision making,
•
office duties
Building strong, trusting, lasting relationships with customers
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Providing customers with suggested options to reduce their costs
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Penetrating existing customer base to generate additional business
•
Grow new customer sales annually
•
Participating in networking group to build relationships and generate new
•
business
December 2004-June 2008 Full Spectrum Lending Account Executive
Duties:
Analyzed potential home loan prospects
•
Utilized communication skills to explain and clarify the loan options and process
•
to clients
Developed personalized loan programs based on each client’s goals
•
Proposed and explained financing options and loan process
•
Acquired new loans based on effective sales process execution and good
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relationship rapport with customers
Maintained customer relationships for future business potential
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Responded to customers questions and concerns throughout entire loan process
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December 2001-December 2004 American General Finance Management
Acted as branch manager in the manager’s absence and as an interim
manager at other branch locations
Duties:
Evaluated loan applications and assist in the underwriting decision process
•
Called on delinquent accounts
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Todd Meintel Page 2
Filed civil and small claims court cases
•
Interviewed job candidates, and played an active role in making hiring
•
decisions
Initiated sales calls to new, existing, and past customers
•
Met with, developed, and maintained business relationships with local
•
merchants
Provided outstanding customer service
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Created positive customer relationships that resulted in additional business.
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Sold credit life, disability, and unemployment protection as well as individual
•
life
Developed and implemented sales techniques to maintain and generate new
•
business
April 2000-December 2001 American Express Financial Advisor
Duties:
Involved in client acquisition and development through company-generated
•
leads and self-marketing strategies
• Developed positive client relationships utilizing customer oriented financial
planning process
• Utilized financial planning software, and related technology to develop and
implement financial plans utilizing annuities, life, disability, and long term care
insurance
• Suggested and sold other investment products
March 1997- January 2000 Reynolds & Reynolds Assistant Manager
Distribution Center
Duties:
Supervised 12 hourly employees
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Responsible for floor operations including: receiving, shipping, and
•
customer service
• Traveled to other warehouse locations to assist in:
The resolution of inventory issues
Participated in the implementation of new distribution accounts
Oversaw distribution center consolidation
Served as an interim manager
March 1996 to March 1997 Premier Car Rental Supervisor
Duties:
• Generated daily and monthly closing statements
• Maintained rental records and service logs
• Assigned staff duties
• Developed and implemented a daily closeout training program
• Promoted within four months and given supervisor responsibilities
Education: University of Texas at Arlington, B.S. Psychology and Minor in Business
Administration
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