Customer Service Sales
Resume:
John Allen
**** **** *** *. *******, Washington 98118-5836
**************@*****.***
Professional Profile
Advanced proficiency in all Microsoft Ability to effectively manage through
Office products positive reinforcements and coaching
Strong written and verbal to specific behavioral opportunities
communication skills Approach processes as ever evolving
familiar to Sales-techniques, Demonstrated ability to multi-task
-initiatives, and -mentalities many assignments and deadlines
. Able motivator Ability to built sales, quality,
. Eagerness to achieve company goals technical and motivational materials
with a positive mental attitude . Strong customer service background
Professional Experience
Teleperformance USA, Akron, Ohio
Employed here from 08/2006 to 12/2009 and received three promotions
Assistant Call Center Manager
Six Months
Directly managed 2 departments, 25 supervisors, and 500+ employees
Performed observations, developmental coaching, and goal setting with supervisory staff
Created, critiqued, and implemented processes which increased efficiency of all work
Quality and Training Lead
One Year Three Months
Oversaw five Quality Analysts and five Trainers to train, monitor, and offer continued
educational opportunities for over 800 employees.
Was directly involved with process/ documentation creation and implementation.
Technical Trainer (High Speed Internet & Cable)
Two Years
Organized and ran new-hire classes to cultivate new recruits into efficient customer service
agents specialized in High Speed Internet or Cable services.
Technical Support Representative
One Month
Took incoming support calls from Cox Communication’s Internet subscribers.
Self Employed, Mogador, Ohio
June 2005 - April 2006
Contractor
Ran a small team to dismantle and scrap old aluminum box trucks that where no longer street
worthy.
John Allen•330-***-****•**************@*****.***
Page
Air Enterprise, Akron, Ohio
August 2002 - March 2005
Department lead
Ran a two to five person department that assembled components for customized industrial air
handling units
Performed Vibration analysis and tweaked fan assemblies within strict criteria
Education
Springfield High School- Akron, Ohio
Academic Diploma
Portage Lakes Career Center- Green, Ohio
Technical Diploma (Drafting/Engineering
Saint Leo University- Saint Leo, Florida (Online)
Work in progress BA in Business Management
Professional References
Daryl Phillips: 614-***-**** & 614-***-****
Jim Greaves: 614-***-**** & 614-***-****
Lynn Williams: 330-***-****
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