Training Management

G. P. “Jeep” Fortuna

***** ********* *****; Silver Spring, MD 20901 • 301-***-**** • *********@*******.***

Trainer

OBJECTIVE

Dynamic, creative and effective trainer seeks a strategic and challenging role assisting in the enrichment of talent within

an organization poised for success.

CORE COMPETENCIES

Listening Skills Project Planning Change Management

Communication Theory High-performance Teams Creative Problem solving

Diversity Awareness Team Development Model Conflict Management

Coaching and Mentoring Team Leadership Model The Power of Stories

Microsoft Office 200*-****-**** Suites

STRENGTHS

• Over 1,500 hours delivering classroom based training (CBT) to adult learners.

• Adept in delivering both technical and non-technical subject matter.

• Seasoned in program organization (ADDIE), planning, and facilitation.

• Commands state-of-the-art techniques and presentation skills that engage learners.

• Dynamic, engaging & effective trainer, experienced in presenting to a multi-cultural audience.

• Exemplary in achieving course objectives.

Summary of Qualifications

• 12 years teaching/training experience.

• 19 years’ experience in project management of technical and non-technical projects.

• Proficient use of MS Word, PowerPoint, Excel, and Access.

• Excellent communication, interpersonal, organizational, and leadership skills.

• Exceptional versatility with the ability to manage multiple tasks in a pressured environment.

• Dedication and drive as a hard-working individual.

• Several years of experience in a variety of professional office environments and providing leadership

and support.

• Solid background in providing personnel and organizational management and accomplishing training

objectives.

• Continually monitoring ways for improvement of organizational development and seeking ways to

reduce budgets.

• Excellent time management, prioritizing, multi-tasking, organizational and communications skills at

all levels.

• Able to learn and integrate quickly, make effective decisions, keen instincts for problem resolution as

an effective team member.

PROFESSIONAL EXPERIENCE

TRAINING CONSULTANT

2009-Present – President and TRAINING CONSULTANT; Training-2-Go. Training-2-Go.com

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TRAINER

1997-Present – local and regional TRAINER; Boy Scouts of America, National Capital Area Council (NCAC).

TRAINING AND CURRICULUM SPECIALIST

Unit, District & Council level trainer; Boy Scouts of America; National Capital Area Council (NCAC).

• Professional knowledge of the principles, theories, concepts and practices of adult learning.

• Skill in developing curricula, which covers physical, emotional, social, and cognitive development.

• Skill in developing, adapting, and providing training to staff members as well as participants.

• Provided role specific and technical training to adult volunteers.

• Create and teach classes for various technical and soft skills.

• Skilled in the administration and interpretation of child abuse awareness.

• Lead instructor for basic skills training at all program levels: Basic Leader Specific training.

Introduction to Outdoor Leadership Skills, Outdoor Leadership Orientation and Youth Protection

training.

• Staff member and presenter for numerous Train-the-Trainer workshops.

Organizational Leadership & Team Building

Course Director, Wood Badge for the 21st Century; Boy Scouts of America, NE Region (2007).

• An advanced adult training on such topics such as Team Building, Leading High Performing Teams,

Leveraging Diversity, Conflict Resolution, Problem solving and Decision Making skills for seventy-six

staff members and participants. Responsibilities included extensive staff development and training

as well as oversight and support for the execution of the participant course.

Training Management

District Training Chairman, Paint Branch District; Boy Scouts of America – NCAC (2005-2008).

Responsibilities:

Establish district training objectives.

1.

Participate in council meetings dealing with training policies, program, and procedures.

2.

Recruit and orient training committee and faculty team as required.

3.

Prepare an inventory for units and districts of all youth and adult roles that require training.

4.

Plan, schedule, and coordinate an annual district training program based on training inventory.

5.

Schedule, coordinate, promote, and conduct training for adult leaders in Scouting based on training

6.

inventory - giving special emphasis to unit leaders, den leaders, religious emblems counselors, chartered

organization representatives, and leaders at unit, district, and council levels.

7. Evaluate and report on training progress.

8. Maintain unit and district training records.

9. Work with and through chartered organization representatives to:

a. Motivate unit personnel to participate in leader development training.

b. Use leader development as a tool to motivate and bring new adult leaders to the program.

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c. Assist scheduling, promotion and conducting special vocational and orientation workshops for

leaders in Scouting.

d. Encourage unit leaders and other key leaders to participate in district, council, and national

training events, seminars, workshops, roundtables, and other personnel development sessions.

10. Offer training opportunities to every unit leaders.

11. Promote attendance at all training courses.

12. Give special assistance to untrained unit leaders.

13. Provide a trainer as a new unit is being organized.

14. Approve applications for district training recognitions.

15. Conduct adult basic and supplemental pack, troop, and team leader training.

16. Support Wood Badge training.

17. Provide specialized training such as:

a. Cub Scout leader Pow-wow.

b. Den Chief Conference.

18. When a district has venturing responsibilities, assist venturing advisor with basic and supplemental

training and provide orientation for elected crew officers.

19. Track and attain training objectives.

20. Coordinate council training program.

21. Be familiar with and make effective use of reference materials:

a. Staff Guide to Scouter Development No. 16-164.

b. Guidelines for Securing Leadership, No. 16-161A-J (with job descriptions).

c. Program Planning Guide, No. 16-168.

d. Publications Listing, No. 16-101.

EXECUTIVE MANGEMENT

Experience managing divisional administrative operations or tasks.

1994-2000 – Vice President, Kitchen Division; Bray & Scarff; Laurel, MD.

MAJOR ACCOMPLISHMENTS

Responsible for the operation, sales, marketing & advertising of a specialty design/build division within a retail

operation.

• 4 million dollars in revenue.

• Created marketing/sales campaign generating 1.25 million in sales within 60 days.

• Remodeling Magazine “Top 1000” (1997).

MANAGEMENT

Experience managing departmental administrative operations or tasks.

1992-1994 – Head of Remodeling; Bray & Scarff; Laurel, MD

MAJOR ACCOMPLISHMENTS

Responsible for kitchen remodeling operation within a retail environment

• Chief estimator as well as salesman/contractor.

• Responsible for the development of the Lead Carpenter & apprentice system within the organization

as well as its sales, marketing & advertising strategies.

• Authored “Master Estimator,” estimating software for kitchen & bath remodeling.

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• 1 million dollars in revenue, installed sales (labor only).

• Engineered successful turnaround of a historically unprofitable operation in less than 12 months

while increasing customer satisfaction.

• Qualified Remodeler magazine “Top 500” (1995).

Skilled in managing, leading, directing and supervising staff in meeting the company’s objectives and

programs.

PROJECT MANAGEMENT & DESIGN SERVICES

2001 – 2009; Design-Build Specialist

Starcom Design-Build; Columbia, MD

Mark IV Builders; Bethesda, MD

Miller Home Services, Bethesda, MD

Skilled in managing, leading and directing staff and subcontractors towards meeting an organization's

objectives, providing management oversight for all phases of the construction project, including

coordinating field staff and subcontractors, material, and equipment, ensuring that specifications are

being followed, and work is proceeding on schedule and within budget.

General Knowledge: Knowledge, skills and abilities

• Customer Service - Worked with clients, internal & external to assess their needs, provide information or

assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

committed to providing quality products and services.

• Decision Making - Make sound, well-informed, and objective decisions; perceive the impact and implications of

decisions; commit to action, even in uncertain situations to accomplish organizational goals; cause change.

• Flexibility - Open to change and new information; adapt behavior or work methods in response to new

information, changing conditions, or unexpected obstacles; effectively deal with ambiguity.

• Interpersonal Skills - Show understanding, friendliness, courtesy, tact, empathy, concern, and politeness to

others; develops and maintains effective relationships with others; may include effectively dealing with individuals

who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is

sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Leadership - Influence, motivate, and challenge others; adapt leadership styles to a variety of situations.

• Legal, Government and Jurisprudence - Knowledge of multi-jurisdictional laws at the local, State and Federal

levels pertaining to adopted building Codes and permitting process.

• Oral Communication – Able to express information to individuals or groups effectively, taking into account the

audience and nature of the information; make clear and convincing oral presentations; listen to others, attend to

nonverbal cues, and respond appropriately.

• Organizational Awareness – Knowledge of the organization’s mission and functions, and how it’s social,

political, and technological systems work and operate effectively within them; this includes the programs, policies,

procedures, rules, and regulations of the organization.

• Problem Solving – Able to identifies problems; determines accuracy and relevance of information; use sound

judgment to generate and evaluate alternatives, and to make recommendations.

• Reasoning - Ability to identify rules, principles, or relationships that explain facts, data, or other information;

analyze information and makes correct inferences or draw accurate conclusions.

• Team Building – Skills to inspire, motivate, and guide others toward goal accomplishments. Consistently

develop and sustain cooperative working relationships. Encourage and facilitate cooperation within the

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organization and with customer groups; foster commitment, team spirit, pride, trust. Develop leadership in others

through coaching, mentoring, rewarding and guiding employees.

• Writing - Able to recognize or use correct English grammar, punctuation, and spelling; communicate information

in a succinct and organized manner; produce written information, which may include technical material that is

appropriate for the intended audience.

Project Management: Knowledge, skills and abilities

• Serve as a project and design manager, responsible for overall project management and

development of custom, residential remodeling projects, from the initial inquiry through the sales,

design, construction and closeout stage.

• Develop comprehensive and detailed project plans including methodology, resource requirements,

timelines, priorities and budget impact.

• Determine architectural and support cost estimates to achieve the goals of the overall concept.

• Apply the latest trends and state-of-the-art technologies in residential design, construction,

alterations, space management, contracting, negotiations, and knowledge management to ensure

that client’s investment meet current and future requirements.

• Provide leadership and direction to a wide range of representatives from within and outside the

organization during the design, development and management of high end projects which typically

involve a span of five or more months to complete.

• Work with stakeholders and key leadership within various local governments to assure successful

permitting.

• Lead a team of experts from various disciplines develops plans that integrate the goals and

objectives of client into the workable plans.

• Lead and facilitate the efforts and expertise of numerous staff members from a wide range of

disciplines.

• Oversee project reviews, readjustments in budget and timelines. Directs the acquisition and

management of large numbers and types of contracts supporting all aspects of the project.

• Negotiate contract specifications and design changes Subcontractors.

• Develop new and innovative strategies to launch new projects in the most cost effective manner.

• Work with internal team while coordinating external partners (Subcontractors)

Technical: Knowledge, skills and abilities:

• Technical Competence - Use knowledge that is acquired through formal training and extensive on-the-job

experience to perform job; works with, understands, and evaluates technical information related to the job;

advises others on technical issues.

• Kitchen & Bath Design – Use formal and informal training, knowledge and experience to execute custom

kitchen designs for clients on a CAD based system, meeting the individual needs and budget constraints of

diverse clients.

WRITER

Writer for the Boy Scouts of America (BSA) National publication: Cub Scout Roundtable Guide (2001-2); member,

BSA Cub Scout Task Force; National Capital Area Council’s Scouter Digest.

EDUCATION

University of Maryland, University College; Adelphi, MD 2006 - present

Business Management. Cumulative GPA 3.4; Dean’s List 2009

Lewis University, Romeoville, IL 1970-72

Speech-Theater. Cumulative GPA 3.2

Skills & Certification

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Licensed Contractor and Salesman # 44962 - Maryland Home Improvement Commission (MHIC); HUD lead

abatement certified.

Kitchen Designer; Proficient in the use of 2020 Kitchen Design software and Chief Architect CAD systems

Proficient in the use of: Microsoft Office Suites; PC & Mac OS

Adobe Creative Suites, Acrobat Professional, Captivate (eLearning) software

QuarkXPress & Canvas X Page Layout software

Filemaker Pro and Informed Designer & Manager database software

AWARDS

Recipient of the BSA:

Award of Merit (2001);

Silver Beaver Award (2005);

Order of the Arrow, Vigil Honor (2008)

ASSOCIATIONS

National Association for the Remodeling Industry (NARI), Metro Washington Chapter

• Board of Directors (1996 & 1997).

• Committee Chair & Member (Suppliers & Subcontractors Council).

• Instructor/Moderator, NARI Certified Lead Carpenter training (1997).

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