Minnie M. Brown ( **** N. **th Street Milwaukee, WI 53209 ( (414)

***-****

abizay@r.postjobfree.com

POSITION OF INTEREST: Administrative/Executive/Clerical Support Specialist

WORK SKILLS:

Type 68 wpm with high accuracy rate. Advance proficiency

with widows programs, Ewisacwis child welfare system,

licensing management system, Child Abuse/Neglect and

Hearing & Appeals databases, WordPerfect 5.0 & 5.1,

Microsoft Word, Excel, Access, Outlook, Impact, Quattro

Pro, Group Wise, AmiPro, AS-400/BPC, Internet Explorer and

Foster Home Database.

WORK EXPERIENCE:

08/10 - 09/10 Victory Personnel Services, Inc., Milwaukee,

Wisconsin

Clerical Assignment to Lutheran Social Services

08/09 - 07/10 Lutheran Social Services of Upper Michigan,

Milwaukee, Wisconsin

Administrative Support Specialist - Worked under the direct

supervision of the executive support manager. Answered the

main corporate switchboard system, provided resource

information to other organizations for internal and

external customers. Coordinated and managed mailroom

functions and building issues, contract administrator

(processing incoming and routing), maintained employee

phone directory, ordered company supplies, business cards

and name plates for staff. Scheduled meeting and

conferences via company programs. Processed account

receivables checks for daily deposits and provided

administrative office support for the corporate office.

Assisted Human Resources with new hired staff by logging

information into the data system.

02/07 - 07/09 Childrens Service Society of Wisconsin, Milwaukee,

Wisconsin

Office Assistant II - Process Foster Home Applications and

Emergency Court Ordered study requests received from the

Bureau of Milwaukee Child Welfare, compose complex and

confidential correspondence to foster home applicants and

foster parents, process and review criminal and child

protective service background checks on applicants and

licensees. Back-up receptionist, maintain highly

confidential case records, maintain organized filing system

of closed licensing files, develop and update program forms

and corresponding procedures, data entry, and other general

office support duties.

09/02 - 02/07 Lutheran Social Services, First Choice for Children,

Milwaukee, Wisconsin

Intake Specialist II - Maintain Child Abuse and Neglect

Database, Hearings & Appeals databases, Process foster home

applications and emergency court ordered study requests

received from the Bureau of Milwaukee Child Welfare,

compose complex and confidential correspondence to foster

home applicants and foster parents, process and review

criminal and child protective service background checks on

applicants and licensees, schedule independent

investigation review panel meetings and organize and

coordinate the receipt of required documentation for such

meetings, track receipt of completed investigations reports

and distribute to appropriate staff, Compliance with HFS-56

Codes, maintain highly confidential case records, maintain

organized filing system of closed licensing files, welcome

new employees/desk set-up, quality assurance audits of

licensing files, develop and update program forms and

corresponding procedures, data entry and report filtering

through Access and Excel programs. Order and maintain

office supplies and equipment, maintaining employee phone

directory, reception and information line phone coverage

and all other general office support duties.

01/98 - 01/02 ER Wagner Manufacturing Company, Milwaukee,

Wisconsin

Quality Assistant - Receptionist Duties, Data Entry and

Word Processing, Excel Spreadsheets, blueprint reading,

Typing Control Plans, Designing Company Forms, Ordering

Supplies.

02/97 - 04/97 Data Entry Exchange, Inc., Milwaukee, Wisconsin

Data Entry Operator - Keyed Insurance Claims for Tyme

Insurance Company. Key Strokes averaged 7,000-10,000.

Minnie M. Brown

Resume Pg. 2

02/94 - 01/97 Quality Life Services, Inc., Milwaukee, Wisconsin

Case Manager - Provided supportive living services to 22

Developmentally Disabled Adults. Prepared client's budget

weekly, Kept accurate account of all financial affairs,

provided counseling and documenting of all clients

contacts. Administrative Assistant - Computer Operator,

Word for Windows, Data Entry, Clerk Typist, Receptionist,

billing invoices, developing newsletters and general clerk.

01/91 - 09/91 Y & L Associates, Milwaukee, Wisconsin

Administrative Assistant - Word processor operator,

receptionist Clerk Typist, accounts payable and receivable,

payroll clerk, Training of students (WordPerfect)

TEMPORARY AGENCIES:

01/02 - 09/02 Hatch Temporary Agency, Milwaukee, Wisconsin

Assigned to Lutheran Social Services as a Support

Specialist. Receptionist Duties, Faxing, Coping, Data

Entry, permanently placed.

06/97 - 12/97 Prostaff Staffing Services, Milwaukee, Wisconsin

Assigned to Milwaukee Housing Authority for 2 weeks and E.

R. Wagner Mfg. Co. permanently placed.

08/92 - 01/94 Kelly Temporary Service, Milwaukee, Wisconsin

Assigned to Tyme Insurance working, as a Doc Processor and

Quality Life Services permanently placed.

04/92- 08/92 Dunhill Temporary Service, Milwaukee, Wisconsin

Assigned to Miller Brewing Company as the Receptionist.

EDUCATION:

07/10 - Present University of Phoenix Axia College, Milwaukee, WI

Bachelors Degree in Business Administration

07/08 - 07/10 University of Phoenix Axia College, Milwaukee, WI

Associates Degree in Business Administration - Graduated

09/24/2010

10/90 - 12/90 Y & L Associates, Milwaukee, Wisconsin

Clerical Brush-up, WordPerfect 5.0 training, 10 key

calculating, Job Placement & Job Keeping Skills, English

and Math Brush-p, 10 week Program, certificate of

completion

09/79 - 06/83 Washington High School, Milwaukee, Wisconsin

High School Diploma, basic High School Courses, Typing I &

II, Human Relations, H.E.R.O., Office

Education.

CONTINUED EDUCATION WITH THE BUREAU OF MIILWAUKEE CHILD WELFARE

10/2006 Child Abuse/Neglect Introductory Training - FCFC

07/2006 Professionalism and Child Welfare, Bureau of Milwaukee

Child Welfare

07/2006 Cultural Competency

06/2005 Quality Case Documentation, Bureau of Milwaukee Child

Welfare

03/2005 Foster Parent Orientation at LaCausa

07/2003 Licensing Procedure Work Group Phase I

05/2003 Introduction to BMCW

02/2003 The Indispensable Assistant - Skill Path Seminar

11/2002 Total Quality Service Training

REFERENCES: Available Upon Request

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