Customer Service Project Manager

Lynn P Mankin

**** ** ***** ***** ***** Springs, Florida 33076 954-***-****

**********@***.***

BACKGROUND SUMMARY

Experienced professional exceptional achievements in client relations.

Proven supervisory skills with outstanding customer service. Detail

oriented, excelling in busy work environment.

Super Gutter and Screens-Office Manager

2008 to present

Coral Springs, Fl

. Organize workplace and all scheduling for employee activities to

support and enhance productivity.

. Identify, analyze and review client needs and implement procedures

to resolve deficiencies.

. Liaison to corporate vendors with responsibility for purchase of

supplies.

. Review of all company invoices and payments.

. Plan, implement and direct record documentation.

. Prepare all documentation for field personnel to facilitate project

completion.

. Liaison to City Government to coordinate permitting, inspections,

and closing of permit

. Manage all aspects of the office in addition to addressing Human

Resource issues, Workers Compensation issues, answering phones and

scheduling estimator and all team appointments.

. Development, organization and implementation of all clerical

services.

. Customer service financial liaison, facilitating and rectifying

customer accounts and issues.

. Developed, organized and coordinated clerical and administrative

activities and company policies.

. Coordinated employee work schedules, document and prepare payroll.

. Address interviewing, hiring and firing of personnel and all

employee issues.

WCI Communities, Inc. Coral Springs, FL

2001-2008

Promotion- Executive Administrator to the Director of Customer Care for the

Florida East Coast 2003-2008

. Self motivated, quick thinking, work independently or with a team,

required very little supervision

. Strong organizational and prioritizing skills, ability to multi

task and meet time frames

. Review e-mails with Director and responded accordingly via e-mail,memos, letters,or personal phone call

. Correspondence- typing, dictation, excellent verbal,written and

phone skills

. Addressed confidential and sensitive communications. Record

Documentation scan, copy,fax, and file, and store

. Administered, directed and maintained outlook calendars, meetings,

travel arrangements, billing and social events

. Coordinated when necessary with company administrators to the

President, VP and Project Manager of Division

. Research information via internet, phone and personal contacts.

Prepared files, researched and supplied all documentation for

legal department to prepare case matters

. Supervise and manage office personnel and address Human Resource

issues

Construction Administrator

2001-

2003

Managed office with 40 Construction Managers and 4 Production Managers.

Coordinated, progress reports, scheduling permitting, inspections, accounts

payable, HR issues. Worked closely with sales, permitting, customer care,

architectural and purchasing departments. Responsible for outlook calendar,

coordinating and scheduling all meetings, and construction related issues.

Addressing and updating company policies. Organize workplace and employee

activities to support and enhance productivity.

. Identify, analyze and review client needs and implement procedures

to resolve deficiencies.

. Liaison to corporate vendors with responsibility for purchase of

supplies.

. Review of supplier invoices and coordination with accounts payable

division.

. Train employees to support project and construction development

. Prepare all documentation for field construction personnel to

facilitate project completion

. Liaison to City Government to coordinate Permitting, inspections,

certificates of occupancy

. Supervise and manage office personnel and address Human Resource

issue

CDS Property Management and Real Estate Company- Office Manager

2000-2001

Plantation, Florida

. Development, Organization and Implementation of All Clerical

Services

. Handled Multi-Line Telephone System

. Scheduling and Coordination of Services of All Maintenance

Personnel

. Customer Service Financial Liaison, Facilitating and Rectifying

Customer Accounts

Liberty Gas Corporation - Office Manager/owner

1987- 1997

Hollywood, Florida

. Prepared and Reviewed Sales Contracts

. Resolved Client Problems, Informed Client's of Corporate Policies &

Procedures

. Maintained Inventory Control

. Coordinated Client Billing and Follow-Up Collection Activities

. Developed, Organized and Coordinated Clerical and Administrative

Activities and Policies

. Coordinated Employee Work Schedules Prepared Payroll.

. Trained Employees to Enhance and Support Corporate Development

EDUCATION

University of South Florida Tampa Florida

Bachelor of Science Degree

Course work: Major- Education Minor-Business Administration

COMPUTER EDUCATION

. Horizon Computer Training Center Window's 2000-2003

Lauderhill, Florida Microsoft

Word

Excel

References upon request

Contact this candidate