Customer Service Sales
Resume:
C rystal L Boudreaux
Baton Rouge, Louisiana
************@*****.***
OBJECTIVE
• I would like to find a mid-level position utilizing my customer service skills, computer/electronics education with
a p rogressive company that offers growth opportunities.
SKILLS AND ABIL ITIES
1 Basic soldering 2. Digital Electronics
3 Schematic reading 4 Excellent mechanical aptitude
5 Solid State Electronics 6 Electronic Communications
7 M icrocomputer programming 8 Exceptional people skills
9 Oscilloscope training 10 Windows 95/98 & XP
11 Extensive hands on computer/electronic repair training
12 Comprehensive computer/ electronic troubleshooting abilities
13 Digital MultiMate Function Generator / DC power supply
E MPLOYMENT
January 2010 - Present
• Convergys, Baton Rouge, Louisiana
• Customer Service Sales Associate
• Phone 225-***-****
• G reet customers in a courteous, friendly, and professional manner, listen attentively to customer needs and
concerns; probe for and confirm understanding of requirements or problem. Also confirm customer understanding
of the solution and provide additional customer education if needed.
M arch 2009 - Present
• Wal-Mart, Baton Rouge, Louisiana
• Cashier (part- time)
• Phone # 225-***-****
• To Assist customers with there purchasing
A ugust 2006-April 2009
• Comcast Cable, Houston, Texas
• D ispatcher/Service Router/Customer Satisfaction Rep.
• Phone # 713-***-****
• Route and monitor service calls to technicians through Workforce
M anagement
• T roubleshoot with technicians and customers on present and future date service calls
• M ake contact with Field Directors/ Supervisors on repeated call issues to have techs to go back to homes and
make sure job is done right.
M arch 2005- June 2006
• D iebold Inc. Baton Rouge, LA
• Associate Customer Service Technician
• Phone # 504-***-****
• Repair, maintain, troubleshoot and configure electronics on ATMs.
May 2004- March 2005
• Longleaf Canteen, New Orleans, LA
• Sales& Installation
• Phone # 504-***-****
• Repair, troubleshoot, install and sell commercial coffee machines.
A ugust 2003- May 2004
• Redemption Christian Academy, Laplace, LA
• Teacher Assistant & Secretary
• Phone#
• Help assist the teachers with any work that need to be done and to file all paperwork in office
April 2002- July 2003
• D iebold, Inc., Saint Rose, LA
• Associate Customer Service Technician
• Phone#504-***-****
• Repair, maintain, troubleshoot and configure electronics on ATMs.
E DUCATION
• I TT Technical Institute, LA
• E lectronics Engineering Technology
• Associate of Science Degree 10/2001
REFERENCES AVAILABLE UPON REQUEST
245 Green Haven Dr
Baton Rouge,La 70810
************@*****.***
Dear Future Employer:
Please consider me for a career with your company. I feel that I meet
the necessary requirements for the position, which your company has
advertised on the Internet/newspaper as briefly outlined in my resume.
I am confident that after careful analysis of my resume, my skills
will show and knowledge needed to enhance your organization. Your
review will show I have extensive hands on computer/electronic
training. I believe my education, people shills, and commitment to
excellence would make me a valuable asset for your organizations.
With this in mind, It would be a privileged to have the opportunity
to meet with you to inquire how I might be able to best serve your
company. Please feel free to contact me at the above address or by
calling 225-***-****
I look forward to meeting with you soon.
Sincerely,
Crystal L. Boudreaux
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