Project Manager Management

TECHNOLOGY ARCHITECTURE:

Enterprise Infrastructure, lT Infrastructure, Systems & Resource

Optimization

Multifaceted, resourceful management professional with distinguished career

supporting networking operations, systems architecture, system

implementation & Integration, technical operations, and resource allocation

for leading institutions and high-growth technology infrastructures.

Spearhead teams in the design, re-design, and launch of leading-edge

solutions driving record-setting accuracy, Able to build solid

relationships with strategic Partners as well as consensus across multiple

organizational levels. Savvy, resourceful leader demanding and delivering

excellence in enterprise management systems and lT network operations.

Systems & Networking Management ( Systems Architecture & Design ( Vendor &

Proposal Research Development ( Budget Planning & Management (

Technological Process improvements ( Process Re-Engineering (Quality

Assurance ( Information Systems Design ( Data integrity & Disaster Recovery

( IT Benchmarking & testing ( Vendor Contract Negotiation ( Client

Relations Management ( Resource Allocation ( Complete Hardware Lifecycle (

SLA Service Level Agreements ( Warranty Support Contracts (Secure

Sanitization and Disposal of Assets (Training Presentations & knowledge

transfer

PROFESSIONAL EXPERIENCE

US Customs and Border Protection Department of Home Land Security

Management & Technology Group - Senior Network Engineer (BI Clearance)

9/2003 -12/2009

Rapidly promoted through the roles as Systems Administrator to OIT Field

Technology Officer Contractor Lead (LFTO), due to excellence in

infrastructure equipment support and OS versions deployments. I provided

local support at the San Juan PR, US VI, NY, NJ, Field Offices and Sea

Ports for complete network infrastructure LAN Wan support 22 servers and

1000 workstations in the Caribbean. Responsible for server support and

Disaster Recovery Plans. Deliver infrastructure support with leadership of

22 severs and applications in a 24/7 operation, ensuring optimal

functionality of the Project. This reflects directly in fast sea-air

transit for tourism and national law enforcement safety. Supported other

LAW enforcement technologies like RPM Support (RADIATION PORTALS). Mentor,

support and manage 12 contractors on the region. Oversee nationwide support

of networks, leading vendor relations, personnel management, and process re-

engineering. Propel systems deployment and testing. Align teams and

resources to elevate IT synergy and bolster performance. Mitigate and

manage processes, requirements, systems and schedules. Demonstrated

excellence in disaster recovery panning and preventive maintenance.

Project Highlights:

( Led a Novell / E Directory and Microsoft Active directory secure Network

to support a National biometric database application Called "USVISIT"

Tested Tuned and QA for various rollouts.

( Trained new employees to fast track service their customers with

excellence.

( Instituted a National Disaster Recovery Plan

( Deployment of mayor rollouts island wide and in the north-east region of

US, Like (IDENT, IAFIS, USVIST, RPM),

( Elevated Global Network infrastructure teams operations, deploying 5

servers, with 0 downtime.

Key Accomplishments:

( Triggered million-dollar annual savings in equipment and man hours by

bolstering systems.

( Conceptualized, planned, and launched designs, concepts, and testing

processes for clients.

( Championed the seamless deployment of Enforce IAFIS, RPM, Active

Directory migration and Exchange.

( Achieved nomination in 2009 for the "Excellence Achievement Award" for

outstanding contributions.

Johnson & Johnson: Project Manager Consultant

2/2003 - 8/2003

Project Highlights:

Consultant JNJ-PSGA Managed the 1/3 pc refresh project, consisted in the

inventory of all PR JNJ assets. Managed OOW (out of warranty) equipment in

the business cycle scheduled for replacement.

Key Accomplishments:

( Triggered annual savings in IBM support service and man hours by

purchasing new on warranty equipment.

( Completed PC refresh project in 11 months saving 5 months of budget to

the customer.

( Conceptualized, planned, and launched designs, concepts, and testing

disaster recovery processes for clients.

Schering Plough Products LLC PC SPECIALIST/LAN ADMINISTRATOR

9/2001 - 1/2003

Managed projects, migration clients and servers to Windows 2000

professional and integrating validated applications. Support for Remote

Installation Services RIS W2K Server, creation of documents based on

corporate standards & baseline configurations.

ERC Computer Training

12/1998 - 8/2001

Rapidly promoted through the roles of Application Support Specialist to MAC

Coordinator (MOVE ADD & CHANGES), due to excellence in help desk customer

support and OS versions and application troubleshooting. Deliver high

impact Presentations, negotiations and closing with customers as Select

Account Manager - MSS (Microsoft Certified Sales Specialist) MS Select

Volume Licensing Master Agreements. VAM (Virtual MS project Manager

Program) Participated in ORBI Project Management Training Seminars.

Key Accomplishments: (on multiple accounts)

Schering-Plough: LPO Validation Project (February 2001 May 2002)

Responsible for direct contact and support to users and corporate visitors

that link to the Schering network. Coordinate with LPO (Las Piedras

Operations) local IT Staff to provide services and infrastructure of

wireless network. Supervise technicians performing other tasks on site &

coordinated daily task.

Schering-Plough (2000) (Manati & del Caribe Operations) - Lotus cc mail

client migration to MS Exchange 5.5

Citibank: (1999)

1- Help Desk Technical Support for Windows NT 4.0, Novell 4.3 (4,000

Workstations)

2- MAC Coordinator: Move, Add, Changes: in infrastructure IT, telephone

equipment

PR Department of Education- Microsoft certified trainer W2K Server (MCT)

Beta

Trained LAN Administrator on new Windows 2000 Server Platform

PR Tourism Company

Migration of Windows NT 4.0 Client to Windows 2000 (2,000 workstations 8

servers.)

Banco Popular Inc. and Subsidiaries: (8,000 workstations)

Implemented Systems Management (SMS 2.0) services on mixed environments

Novell and MS successfully and on schedule.

EDUCATION & CREDENTIALS

BBA with Honors: GPA 3.56

Business Administration minor MIS of the Inter-American University of

Puerto Rico Metro 1996

Associates: 3.90

Industrial electronics, electrical Engineering with PLC controls, Liceo de

Arte y Tecnologia 1999

PROFFESIONAL MANAGEMENT TRAINING

( Security, OSHA Safety standards ( CFR 21 Part 11 Guide lines ( CSV

Computer systems validation training

( PMP Project Management Professional - PEM Book ( Management Training

Seminar 1996 ISA & Associates PR

( Mastering Change Management Seminar for Leadership Downsizing, St Croix

Us Virgin Islands

( GMP - Training / Schering Plough Corp and JNJ PSGA standards ( Leadership

Training seminars 1996

TECHNICAL CAPABILITIES

Microsoft Active Directory ( Microsoft Exchange Server 2003 2007 ( MS

Virtualization/VMWare x Server ( Microsoft Small Business Server 2003 (

Novell 6.5 Server Administration and Installation ( Windows 2000 MOC

(Microsoft Official Curriculum), 1560: Updating skills from NT 4.0 to

Windows 2000 serve. ( 2151 MOC Networking Essentials for Windows 2000

Professional ( 2152 MOC - Windows 2000 Professional & Server Administration

and Design ( Other: Windows 95/98/2K, Office 97/2K, Win NT Workstation, NT

Server, Enterprise, Exchange 5.5 (mailbox administration), Back Office 2KX/

4.5 & SBS 2KX/ 4.5, SMS 2.0 (client), Internet Security Accelerator (ISA)

Server 2000

Contact this candidate