Customer Service Sales

***********@***.*** -***-

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James D. McCoy III

Accomplishments

V Eight years of sales experience excelling at demanding client driven

campaigns.

V Three years collections experience with appointment of supervisory role

for collections team consisting of an eight man group.

V Researched and implemented proven customer service techniques with

aggressive collection tactics.

V For more than two years, managed a national process serving department

at BRYKAY II, which consisted of three employees locally and up to ten

in Manhattan Branch. Our staff provided legal/client driven dispatch

coverage to the company's then 75 nationwide subcontractors. During my

two years, we tripled profits and increased new client base via the

internet by of 45%.

Professional Experience

Admin Dispatch-Halsted Communications-Direct TV-Johnson City, NY 03/10-8/10

. Dispatch over 50 technicians for NYC, CT, and surrounding upstate NY

area.

Outbound Telemarketer-North American Business Solutions-Endicott, NY 09/09-

03/10

. Excelled as an MSI (Merchant Services Inc.) outbound appointment

setter for outside sales reps in Canada.

. Increased Company Sales during employment

Outbound Sales Agent-Modern Marketing Corp.-Binghamton, NY-8/08-07/09

. Excelled on Inbound campaign for Mead Westvaco.

. Outperformed expectations on the Hudson project.

. Exceeded expectations on Xerox Outbound Lead Generation Campaign.

. Exceeded expectations on Earthsponse Hospitality.

QA/Cellular South Trainer-Microdyne Outsourcing-Binghamton, NY-9/07-8/08

. Provided technical assistance for customers with cellular issues while

on the Cellular South Network and roaming on other carriers.

. Branch Employee of the Month for Performance in November 2007.

. Promoted to the QA/Training Department in November 2007.

. Aided in increasing overall branch quality by 55%.

. Administered "Qfinity" Auditing program for entire branch.

. Trained, certified, and successfully transitioned over 100 agents into

production status.

Operations Manager-BRYKAY II d.b.a Serverlinks.com-Endicott, NY-10/05-8/07

. Local, national and international service of process of legal

documents from law firms.

. Provided (award winning) customer service via telephone and email.

. Administered accounts payable, accounts receivables and collections

department.

. Daily dispatched and monitored 20-50 national subcontractors for out

of state services.

. Assisted CEO with daily duties and supervised Manhattan employees via

live video conference.

Education/credentials

High School Diploma-Southwest Guilford High School-Greensboro, NC-1994

Networking Technical Systems Support Specialist-Ridley Lowell Business &

Technical Institute-Binghamton, NY-2003

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