Customer Service Server

Brian Thompson

**** ***** **. • Kearney, MO *****

816-***-**** • ************@**.**.***

DESKTOP SUPPORT / HELP DESK

SUMMARY OF QUALIFICATIONS

Excellent foundation knowledge of Windows Server and Windows 7 in a standalone and domain environment.

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Certifications: A+ Certified.

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MCTS: Windows Server 2008 AD Configuration; MCTS: Windows Server 2008 Network Infrastructure

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Configuration; MCITP Server Administrator. (expected by 11/2010).

17+ years working in manufacturing and warehousing.

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• Recognized by current and previous employers for communication and problem solving skills with internal and

external customers.

TECHNICAL SKILLS

Windows Server 2008 planning, deploying, configuring and maintaining AD infrastructure, environment and

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objects. Windows 7 client support and domain integration. DHCP, WINS, RRAS, IPSEC, TCP/IP, Computer

Troubleshooting, Cabling.

TECHNICAL TRAINING

Centriq Training, Leawood, KS

IT Administration Program 06/2010 Present

• Technical Competencies:

Installing and supporting Windows 7/2008 in virtual environment.

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Installing, configuring, managing, and maintaining hardware.

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- IP and IP Routing; IPSec; DHCP; Remote Access.

- Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008.

- AD DS; Domain Controllers; Sites and Replication; Domains and Forests.

- AD Group Policy; Managing Files; Backup; Managing Printers; File Servers.

- Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization.

- Knowledge of Key Differences between Server 2003 and Server 2008.

- In depth knowledge of the following: Network protocols and devices; TCP/IP including subnetting and CIDR notation.

• Professional IT Project Experience (virtualized and non virtualized):

Designed, planned, and implemented a Windows 7/2008 Enterprise domain structure for a

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corporation.

- Communicated and Presented Project Results to Students, Staff and Employers.

• Soft Skills Training:

- Business Skills for the IT Professional: Customer Service, Conflict Resolution, Problem Solving, Teamwork, Influence,

and Communication Tactics, and Personal Finance for I.T. Professionals.

• Certifications: A+ Certified. MCTS: Windows Server 2008 Active Directory Configuration; MCTS: Windows

Server 2008 Network Infrastructure Configuration; MCITP Server Administrator (expected by 11/2010).

PROFESSIONAL EXPERIENCE

Tnemec Co, North Kansas City, MO

03/1994 – 03/2010

ICT Lead

Group leader/immediate supervisor of 3 employees in department

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Operated, maintained, and performed troubleshooting on COROB dispensers

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Trained all new department employees

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Worked directly with remote locations to provide troubleshooting of other COBOB dispensers

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Re designed the department in 2006 resulting in a 32% increase in production by 2008.

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Warehouse Technician

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Order picking, packaging, and shipment of paint products

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Worked with bar code scanning, bill of lading documents and packing lists

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Fork truck certified

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