Customer Service Quality Assurance

Mike Upson

*** ***** ******** ***** . ********, Colorado 80228

303-***-****

SUMMARY OF QUALIFICATIONS

Skills:

Adhere to and exceed requirements of yearly, quarterly and monthly

budgets, payroll billing, scheduling, long and short range planning,

establishing priorities, time management, implementing company

policies and procedures, leadership and decision making, problem

solving, satisfying client needs, promoting a positive business image,

building customer loyalty, quality assurance, commitment to product

excellence

Public relations / customer service and lead development:

Developing strategies, product research, and promotional material

development, creating and producing communication / promotional materials.

Effective public relation skills:

Event, seminar and trade show planning/coordination, timeline

management and project management

Employment History

August 2005 - Present

Human Relations

American Modular

Denver, CO

January 2001- November 2004

Executive Director -

Mademoiselle Spa

Lakewood, CO

September 1985 - December 2000

Marketing/ Business Development

Mademoiselle Spa

Lakewood, CO

References available upon request

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