Manager Customer Service

Melissa Ward

**** *. ******* ******, ***********, MO 65802 417-***-****

abiyx2@r.postjobfree.com

Customer Care Representative

Experience December 2008 May 2010 AG Financial Solutions,

Springfield, MO

Provided customer support to an average of 30-70

members daily

Wrote checks for the Ministers Benefit Association

Set up Personal Savings Loans

Logged and distributed all faxed requests

Administrative Coordinator

September 2004 November 2008 Assemblies of God

N ational Office, Springfield, MO

Managed the administrative side of both ministries

Managing Editor of The Source, a quarterly newsletter

Inter Connect,

Managing Editor of a monthly

newsletter

Budget Unit Manager

Updated and maintained websites

Responsible for organizing all travel details

Provided customer service

Facilitated all correspondence

Assisted the National Director with various projects

Assistant Manager

September 2003 September 2004 M issouri Title Loans,

Springfield, MO

Managed the store in Area Manager’s absence

Responsible for all collections

Responsible for maintaining accurate bank deposits

Accepted payments

Helped maintain accurate files

Assisted customers applying for a loan

Guest Services Representative

May 2003 September 2003 Courtyard by Ma r r iott,

Springfield, MO

Checked guests in and out of the hotel

Made reservations

Responsible for maintaining accurate cash drawer

Drove airport shuttle

Evangel University, Springfield, MO

Education July 2009 Present Class of 2011

Master of Organizational Leadership

Evangel University, Springfield, MO

August 1999 May 2003

Bachelor of Arts in Electronic Media

Outstanding Broadcasting Graduate

Computer • Microsoft Word/Excel/Outlook/Power Point • Adobe

Photoshop/InDesign CS3 & Acrobat • Jack Henry • SELINQ

Programs • SalesForce

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