Customer Service Sales

Location:

Posted:

October 19, 2010

Safiya Jelani White

E-mail: ********@*****.***

Education

Steno Tech Career Institute Piscataway, NJ

Certificate of Completion September 2006-February 2009

Court and Deposition Reporting

Objective

To obtain a position where I can utilize my customer service skills and

merchandising knowledge that I have acquired during four years of working

retail sales.

Experience

Six Flags Jackson, NJ

Retail Cashier August 2009-Present

. MVP in Season Pass upgrades in the month of April

. Greet customers as they walk into establishment

. Answer customers' questions, and provide information on procedures

. Resolve customer complaints

. Make sure work area is clean

Value City Manalapan, NJ

Retail Cashier September 2006-December 2008

. MVP Employee for three months in a row

. Operate cash registers with accuracy and efficiency

. Provide the highest level of customer service

. Ensure the checkout experience is fast and friendly

. Suggest additional products

Sears Freehhold, NJ

Retail Sales Associate -Shoe Department October 2005-July 2006

. Response to customer inquiries and problems

. Serve as department expert in regards to merchandising

. Explain product features and benefits

. Reach and exceed individual and team sales goals

Skills

. Excellent communication skills

. Strong knowledge of Retail Sales

. Friendly and outgoing personality

. Willingness to work flexible hours and weekends

. Highly organized and ability to adapt quickly

. Commitment to customer service

. Can type 90 wpm on a keyboard and 200 wpm on a shorthand machine