Customer Service Sales

**** ****** ** #*** *****: 817-***-****

Morrow, GA 30260 Alt number: 817-***-****

Glenn Anderson Jr. _

Objective: To seek a job that will utilize my computational and sales

skills, to revolutionize and make an impact within a

company.

November 2002-May 2005 Telvista/Verizon DSL Grapevine,TX

Technical Support/Customer Service

• Received incoming calls from customers in reference to setting up and

configuring desktop and laptop DSL service. assist customers with TCP/IP

settings, LAN, WAN, SSL, and Email. Handled support for both MacIntosh

and Windows operating systems and submitted trouble tickets in remedy

database

May 2005-October 2007 Solectron/Verizon Wireless Ft Worth,TX

Techician/Inside Sales/Customer Service

• Diagnose and resolve problem with customer cellular equipment, Load

software applications on customer cellular equipment and also on store

computers. Diagnose and resolve problems with customer aircards and

laptops. Install and uninstall software on customer laptop. Assist customers

with billing issues, upgrading phone equipment and purchasing accessories

October 2007-September2008 Fidelity Investments Westlake, TX

Customer Service/401k Specialist

• Identify, respond and quickly assess the needs of the customer and

their inquires while engaging in insightful conversations with them to

understand implied and explicit needs Process account inquiries, literature

fulfillment, historical transaction information, & check replacement

Communicate contribution, loan processing and withdrawal guidelines

Administer 401 (k) distribution payouts with balance of less than $1,000,000

Identify when and where to escalate a call if necessary to ensure one call

resolution Utilize a Microsoft Windows based workstation in an inbound

financial service center to locate customer information, perform necessary

transactions and discuss Fidelity’s wide range of products and services

Participate in an industry-leading, comprehensive company sponsored

training program that will provide you with the multiple resources, tools and

education

September 2008-Pres WAMU/CHASE (Card Services) Arlington, TX

Customer Service/Inside sales

• Receive incoming calls from customers in regards to their credit

card accounts. Handle billing issues as well as inside sales and

upgrading customer for additional credit card products and services.

May 2010-Pres TeleNetworks Austin, TX/WAH

Help Desk technician

• Received incoming calls from customers in reference to setting up

and configuring desktop and laptop DSL service. Handled support for

both MacIntosh and Windows operating systems. Also assist customers

with TCP/IP settings, LAN, WAN, SSL, Cisco VPN, Email and more

Education: Duncanville High School May 1999 Duncanville, TX

• Basics

• High School Diploma

Texas Wesleyan University August 2008 Ft Worth, TX

• Computer Information Systems

Volunteer: PC Resources

• Hardware and Software configuration. Worked on the breakdown

inside and out of the CPU and the peripherals and the installation

of software as well formatting, checking bios info and other

software configuration.

Contact this candidate