Customer Service Computer Science

PROFILE

Motivated, experienced IT professional with a technical full lifecycle

perspective and a focus on communication and business processes

. Network support and troubleshooting

. Fast-paced, high pressure technical environments

. Training leader for customer service support for non-technical

audiences

TECHNICAL KNOWLEDGE

System Solutions: Microsoft Active Directory, CISCO Hardware, Oracle,

SQL, CuteFTP, Microsoft Office 2003, Tandberg Certified

Expert Partner (TCEP), Tandberg Certified Associate

Partner (TCAP)

Programming Languages: HTML, C++, C#

Graphics Software: Adobe Professional Suite (Illustrator, Photoshop,

After Effects, Premiere, InDesign) Macromedia Flash, 3D

Studio Max, Maya, Sony Vegas

Operating Systems: Windows 98/2000/NT/XP/Vista, Apple OSX, Linux

PROFESSIONAL AND EDUCATIONAL EXPERIENCE

Level 2 Systems Support - IT Service Desk Melbourne, FL

United Source Services, Inc. July 2008 - Present

. Promoted within nine months from Level 1 Systems Support role

. Trained new systems support associates on technical procedures and best

practices including: IP/ISDN Gateways, network routers and switches,

Tandberg equipment related programming, and mechanical repair procedures

for the Tandberg product line

. Resolved level-one and level-two escalated incidents for hardware and

network system components of Tandberg video conferencing equipment

. Earned certification as a Tandberg Certified Expert Partner, capable of

building solutions for both small business and large corporate

environments

. Assisted in Microsoft systems support for various applications,

collaborating with business partners to ensure hardware and network

requirements were met

. Provided level-one systems support for application and hardware support

issues, promptly solving difficult situations with minimal direct

supervision

Brevard Community College Melbourne, FL

Computer Science Present

Liberty University Lynchburg, VA

Computer Science Emphasis: Web Development 2006-2008

Primary Coursework

. Programming (Focus: C++, C#)

. Database Administration (Focus: Oracle, SQL)

. General Comp Science (Focus: Active Directory, Windows

98/2000/NT/XP/Vista, Apple OSX, Linux)

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