Customer Service Representative
Resume:
Arturo Alberto Nunez Jr.
Phoenix, AZ 85017
Objective:
I am seeking an opportunity for employment with a growing company, where I will be
able to utilize my customer service expertise; in addition my data entry skills. I will be
able to develop my knowledge and experiences with a company and the people that make
the company grow.
Qualifications:
6 Resourceful and adaptable individual with strong customer service
communications and collection experience
7 Fluently speak English and Spanish
8 Demonstrate positive outlook to the work environment
9 My interaction skills in diverse backgrounds and levels of abilities in a group
setting are exceptionally vast.
10 Conduct all phases of office procedures, according to the projects; plus objectives
to meet the maximum efficiency. Including data entry and research on
development of the purpose of the assignment.
11 Skilled in ten-key, inventory, and phone traffic inbound and outbound calls
Education:
Bloomington High School - Bloomington, California
1999-2003
Diploma
Crafton Hills College - Yucaipa California
Associates Degree in Progress
Experience:
CVS/Caremark 12/03/2009 – 03/20/2010
Customer Service Representative/Exception Data Entry
Responsibilities included research on members Medicare Part D (Prescription Drug Plan)
rejections and escalations. Figuring out why members request for enrollment has been
denied by Medicare, either call member directly to gather the information; or find legal
representative that can provide that information. Read Work Orders off an Excel
Spreadsheet, and solve member’s problems in a rapid and accurate manner. Enter data
obtained from member or legal rep. into temporary Excel spreadsheet for a precise
number count on how many accounts have been worked in the day.
Vangent, Inc. 10/13/2008 – 03/12/2009
Customer Service Representative
Responsibilities include listening to the beneficiaries concerns and assist them with their
Medicare accounts A, B and D. Answered questions pertaining to all different types and
able to multi-task while speaking to the client. General processes include giving
information on cost, coverage and publications.
Quincy Joist Company 04/21/2008 – 07/11/2008
Crane Operator/Shipping & Recieving
Responsibilities were to make sure the cutters received the correct measurement of steel,
other responsibilities included dipping the steel joists into the paint tank, and making sure
the joist was painted from top to bottom.
Chapman Bell Road Imports 3/25/2007 - 11/14/2007
Assistant Service Advisor/Cashier
Responsibilities include cashier customers; appoint schedules for auto detail and assistant
service advisor with customer concerns or problems on their vehicle, call customers for
follow-up appointments, assisted mailing and postal service reminders to all customers.
N.C.O. Financial Systems 3/29/2006 - 2/20/2007
Outbound Collector
Responsibilities included locating and notifying customers of delinquent accounts by
mail, telephone to solicit payment. Processed payments and posting of payments to
customer’s account, prepared statements to credit department; initiated repossession
proceedings, service disconnection if customers failed to respond, kept record of account
status while working with customers.
Contact this candidate