Customer Service Manager

Tong Lu

**** **** ***** ***. ? Mesa, AZ *****

602-***-**** ? ************@*****.***

1

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Obtain a position at a growing company where I can maximize my skills.

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Bachelors Degree in Physics from Arizona State University

Extremely proficient with Microsoft Office.

Strong analytical and problem-solving skills.

4 years of customer service experience.

4 years of laboratory experience using delicate equipment.

Knowledge of classical mechanics and electrical circuits.

Have a background in computer programming with C++ and Java.

Professional Skills

Knowledgeable in office equipment such as computer, scanner, copier, fax

machine..

Well-organized and efficient.

Self-motivated, assertive and can quickly learn new procedures and methods.

Possesses extreme patience and self control.

Dependable - can work without supervision; able to follow directions, both

oral and written.

Able to work under pressure and meet deadlines.

Spotless attendance record dating back to elementary school

Interpersonal and Teamwork Skills

Work well with a diverse group of people.

Honest, friendly, excellent communication skills.

Demonstrated accuracy, and attention to detail.

Work well in a team environment.

Committed to assisting others.

Computer Skills

Above average skills in MS Office suite including Word, Excel, Power Point,

Outlook, Open Office, Thunderbird, Firefox, Linux Operating system and

Windows, .

Able to type 70 words per minute.

Excellent skills in preparing and maintaining spreadsheets.

Business correspondence writing letters and memos, editing for content,

spelling and grammar.

Able to learn new software applications with ease.

EDUCATION

Arizona State University

Tempe, AZ

Physics

Graduated with a 2.79 overall GPA and a 2.99 physics GPA and 4.0 Math GPA

Graduated in May, 2010

EMPLOYMENT

Gateway Community College Phoenix, AZ

Amalia Prado

Math Tutor/ Computer assistance 9/2008 to current

Duties:

Provide accurate knowledge and assistance for students

Closely work with and efficiently communicate with others

Ensure that all assisted activities are completed in a timely manner

Hunan VIII Oriental Buffet Mesa, AZ

Irene Lu

Assistant Manager/Cashier 4/2006 to 9/2008

Duties:

Greet customers and process transactions

Handle customer related grievances to their satisfaction

Handle and calculate daily profit

Assist with paying necessary bills

Set appointments with contractors

China Buffet Surprise, AZ

Eric Lu

Waiter 8/2005 to 4/2006

Duties:

Provide the customer with excellent service.

Satisfy all of the customers' needs and accomplish them with a positive

attitude.

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