Customer Service Administrative Assistant

Jacqueline E. Tucker *** Paseo Tosamar

805-***-**** Camarillo, CA 93012

OBJECTIVE: A challenging position in a progressive company as an Administrative/Customer

Service

HIGHLIGHTS OF QUALIFICATIONS

General Office Procedures Ascertain the needs or wants of the customer

Solve customers problems and concerns Document service or help provided

Follow-up with customers as necessary Process Incoming/Outgoing Invoices

Dependable, responsible, hard worker Greet customers

RELATED SKILLS AND EXPERIENCE

Administrative, Accounts Receivable/Payables

Knowledge of administrative and clerical procedures and word processing, managing files and records

Process incoming and outgoing invoices

Operate office machines, such as photocopiers, scanners, facsimile machines and personal computers

Open, sort and route incoming mail and prepare outgoing mail

Review files, records and other documents to obtain information to respond to requests

Arrange for debt repayment or establish repayment schedules

Customer Service

Actively listen to customer to understand what service or help they require

Actively look for ways to help customers and promote my company

Negotiate best results for customer and my company

Being aware of others’ reactions and understanding why they react as they do

Adjusting actions in relation to others’ actions

EDUCATION

Associates Degree General/Business – Oxnard College

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WORK HISTORY and REFERENCES AVAILABLE UP ON REQUEST

Customer Service Call Center` Verizon CA – Oxnard, CA 9/2000 – 9/2010

Accounts Receivable Emergency Road Service, Camarillo, CA 9/1998 – 09/2000

Administrative Assistant RPS, Inc, Sun Valley, CA 6/1998 – 09/1998

District Admin Assistant Pinkerton Security 10/1995 - 06/1998

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