Manager Management

Tabitha Costello

**** ******** *****, ***********, ** 22153

Phone: 703-***-**** Cell: 571-***-****

Email: ***.********@*****.***

OBJECTIVE

To secure a position with an association that delivers quality education

and support to its members. Ideally I would like to parlay my past relevant

experiences and successes with client/member relations into my next role

while developing new skills and expanding my knowledge base. Utilize my

excellent service and instruction skills to achieve peak performance in a

professional environment.

PROFESSIONAL EXPERIENCE

Construction Management Association of America, McLean, VA

2006-Present

Recertification Associate

. Led Recertification Committee to add new policies so the certified

members would have a better understanding of the recertification

needed.

. Raised the certified member retention rate from 70% to 89% by

implementing new policies.

. Modified and developed the website into a dynamic searchable

knowledgebase that allowed for a 70% decrease in calls for help to our

office.

. Researched better ways to handle our accounting as it was taking too

much time away from preparing certified members.

. Rewrote all Policies and Procedures, as well as office procedures to

adhere to ANSI Qualifications.

Certification Associate

. Prepared annual and monthly reports for the executive committee and

Board of Governors.

. Created database queries that would report necessary data for

statistics.

. Led the research and decision making process on locating an outside

Computer based vendor that would meet all of the companies needs.

. Manages Certified Construction Manager application process.

. Worked with State licensing agencies to use the exam to license

Construction Managers in their state.

. Works with Subject Matter Expert committees to manage item creation

and upload.

. Maintained and authored new content for the company website.

. Maintain all financial records, reports, and computations.

. Ensure Program meets ANSI requirements.

Association Management Group, Mclean, VA

2003 - 2006

- An association management company providing multiple resources to

clients. My experience includes working with Retail Bakers of America and

National Certification Board for Therapeutic Massage and Bodywork.

Program Coordinator (Retail Bakers Association)

. Responsible for Access database administration

. Serve as administrator of special interest e-group

. Respond to member inquiries via telephone, fax and email

. Process member applications

. Provide administrative support to certification program

. Process accounts payable requests

. Serve as liaison with state affiliate groups and key outside vendors

Certification Program Coordinator (NCBTMB)

. Managed the Portfolio Review program

. Analyzed applicant qualifications to meet established criteria.

. Coordinated appeals process

. Served as liaison with eligibility review committee

. Worked with schools to ensure receipt of proper documentation

. Worked with test vendor and candidates to ensure delivery of score

reports

. Processed certificates and coordinated mailings

Application Coordinator (NCBTMB)

. Processed applications for certification

. Reviewed applications for accuracy and completeness

. Maintained eligibility database

. Served as primary staff contact for applicants regarding eligibility

. Matched transcripts and diplomas with incomplete applications

General Information Coordinator (NCBTMB)

. Responded to all inquiries from customers and various departments.

. Fulfilled requests for written program materials

. Handled confidential matters regarding candidates and certificate

recipients

SKILLS

Membership databases including Access, Aztech, and Association Anywhere

Proficient in MS Office applications (Word, Excel, PowerPoint, Access,

Publisher), Outlook, Adobe Professional and QuickBooks.

Solid verbal and communication skills

Well organized and capable of handling multiple tasks in a fast-paced

environment.

EDUCATION

Academic Diploma, James Madison High School

Multiple training courses in database management, client relations,

Certification Programs and Adobe Professional.

MEMBERSHIPS

CNG - Certification Networking Group

ASAE & The Center for Association Leadership - American Society of

Association Executives

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