Customer Service Manager

Vivian M. Talley

Phone: 256-***-**** Alt Phone: 256-***-****

1329A Gate 5 Road ********@********.*** Alexandria, AL 36250

OBJECTIVE

I am interested in using my education, and work experience to better both myself and my employers business.

As I provide comfortably for my family, I desire to be an example and an encouragement to those who work around

me.. I am very much interested in being a team member with a winning company. I am an honest, hard working person

who will always strive to make a difference in bettering both company and family.

EMPLOYMENT HISTORY

Employer: Northeast Alabama Regional Medical Center

Title: Team Leader

Locations: Anniston, AL

Duration: 5/2009 - Present

Job duties: Aid Supervisor and Director in maintaining facility’s housekeeping by supervising staff,

answering situation pages and covering cleaning responsibilities for absentees and vacations.

Employer: ALTEX PACKAGING, INC

Title: Warehouse Supervisor

Locations: Anniston, AL

Duration: 5/2006 -5/2009

Job duties: Contract warehousing. Supervises 16 -20 employees in logistics warehousing, consistently

providing on time deliveries for our customers. Responsible for HR interviews and intermediate payroll. Writing,

teaching and maintenance of ISO 9002 work instructions, . Inventory control, shipping and receiving and supervising

daily operations.

Employer: Dr. David Chandler, OD

Title: Office Manager

Locations: Anniston, AL

Duration: 12/2004 -5/2006

Job duties: Responsible for all clinical operations including but not limited to all file maintenance, making

appointments and filing insurance, accounts receivable and billing. Customer service repairing glasses and educating

patients for contact lenses warring, as well as writing sales orders for patient prescription glasses.

Employer: Fred’s, Inc

Title: Manager

Locations: Alexandria, AL, and Gadsden, AL

Duration: 05/2003 - 11/2004

Job duties: Responsible for hiring managing the store. Ordering, shipping and receiving. Maintaining

adequate staff for peek selling times, budgeting and working with the staff to obtain maximum sales and

performance. To control shrink thru accurate paperwork and controlling theft.

Employer: Southern Tool, Inc.

Title: Sub-out Coordinator

Locations: Oxford, AL

Duration: 04/1987 - 05/2003

Job duties: Responsible for contracting all production job for work outside the main facility by vendor

companies. These procedures begin by initiating Purchase Order releases and is completed by the invoice batching of

the same upon completion of the work. Transactions are made on a live database. Record keeping and inventory

control. In addition to these responsibilities I was the Administrator of the consignment Safety Supply Warehouse. I

Filled orders from the warehouse to the departments, keeping records on a live database. I also have worked in other

areas of the plant such as the Wax Department, Finishing Department, and the Quality Department serving as the

quality Assurance Auditor for approximately three years and responsible for approving for shipment.

Education: Management

School: Jacksonville State University

Location: Jacksonville AL

Degree: n/a

Certificates: Quality Training Course - 1993

Skills And Abilities:

Software Packages and/or Operating systems;

Harrington group/CA 5 (Corrective Actions),

Mapic

McKesson

OD Pro

Microsoft Word, Microsoft Spreadsheets, Excel Word, Excel Spreadsheets, Lotus Spreadsheets, Lotus

Word Pro.

Office Equipment and Professional Skills:

Calculators, Adding Machines, Fax Machines, Copiers and computers,

Experienced in Hiring practices, drug testing, scheduling employee and customer relations.

Motivating, developing, and directing people.

. Communicating effectively with others in writing as indicated by the needs of the audience.

Managing one’s own time and the time of others.

Obtaining to the appropriate use of equipment, facilities, and materials.

Honors and Awards:

1984 - 5 Year Award - Wal-Mart

1992 - 5 Year Award - Southern Tool

1997 - 10 Year Award - Southern Tool

1998 - Perfect Attendance - Southern Tool

2002 - 15 -Year Award - Southern Tool

Precision Equipment:

Wax Injection Press Straightening Hydraulic press Finesse Blend

Hand held Deburr Grinders Dial Calipers and Pen Gauges Dot Matrix

B&S Data Hite Marking/Engraving Equipment Sandblasters

Lean Manufacturing team member Lift Truck

Shipping Scales

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