Customer Service Sales

LINDSAY LEONG

*** **** ** *********, ** *****

Phone: 703-***-**** E-mail: ******@***.***

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SUMMARY OF Five years of experience in the office environment excelling in customer service.

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QUALIFICATIONS Excellent communication skills and able to easily establish rapport with clientele.

• Organized and detail oriented. A proficient typist (60-70 wpm).

• Positive, enthusiastic, and personable.

EDUCATION Associate Degree in Health Sciences – December 2005

Swedish Institute of Massage Therapy and Acupuncture (New York, NY)

CERTIFICATION & Nationally Certified for Therapeutic Massage and Bodywork (NCTMB) – October 2006

LICENSES

Licensed Massage Therapist (LMT) for State of New York – February 2006

Licensed Massage Therapist (LMT) for State of North Carolina – September 2009

RELEVANT WORK Voci Spa (Ballantyne, NC)

EXPERIENCE July 2010 - Present

• Responsible for client massage, general review of services, room preparation, and

assorted daily tasks.

Massage Envy at Cotswold (Charlotte, NC)

October 2009 – July 2010

• Responsible for massage sessions, client intake, and sales.

• Strong clientele base of repeat customers.

Dantes Technology & Office Plus (Herndon, VA)

September 2007 – September 2008

• Acted in a combined customer service representative, secretarial and sales position.

• Daily tasks included handling customer complaints, troubleshooting account problems,

and inputting customer orders.

• Required to research cataloged supplies, investigate products from competing vendors,

and handle credit card processing, billing and updating.

• Standard office duties: file, copy, fax, general mailings.

College Library – Swedish Institute (New York, NY)

January 2005 – December 2005

• Worked in school library while attending classes to become a massage therapist.

• Maintained library, assisted students with computers and printing machine use, and

issued acceptance exams to new students.

Direct Buy (Chantilly, VA)

January 2000 – July 2004

• Generated qualified sales leads and appointments for the business.

• Performed general filing, updated manufacturer catalogs, and maintained warehouse

office.

• Thorough understanding of the company’s processes and products.

• Conducted cold calls, scripted calls, and open house appointment bookings.

REFERENCES Available upon request.

Contact this candidate