Customer Service Manager

David Mallonee

**** ******* *****

Concord, CA **521

Phone: 925-***-****

Customer Service/Warehouse Manager

Objective

Supervisory position with a company that emphasizes Customer Service,

values a team player, and provides an opportunity to learn and grow within

the organization.

May 2009 - Present

Office Max, Walnut Creek, CA

. Responsible for handling of customer sales and balance of cash register

drawer.

. Manage daily cycle counts prior to store opening to ensure inventory is

correct.

. Stocking assigned areas of the store.

. Assist customers in any way necessary.

November, 2003-January 2009

Cables Unlimited, Concord, CA

. Supervised production floor.

. Supervised Call Center to ensure that all packaging, boxing, and

distribution of product was correct.

. Responsible for input of all incoming Purchase Orders to ensure correct

inventory balance using software MAS 200.

. Fully responsible for completing correctly any and all customer returns.

SKILLS:

Supervisory experience

Excellent customer service skills

MAS 200

EDUCATION:

BA in Criminal Justice

Employee of the month 3 times during employment with Cables Unlimited

Forklift Certified

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