Sales Customer Service

Jordan K. Marasco

***** ******** **** ( Moreno Valley, CA ( 951-***-**** (

*************@*****.***

Targeting Entry-Level Helpdesk Positions

. Upcoming ITT Technical Institute Graduate offering a strong academic

background in IT combined with excellent experience as a sales

representative. GPA 3.5

. Noted for outstanding communication skills with both guests and

employees; resolve problems quickly and equitably to ensure happy

clientele and staff.

. Quickly learn and master new technology and consistently achieve

performance goals through enthusiasm, tenacity, and initiative.

Professional Experience

Endemic Manager, Red Bull North America June

2009 - June 2010

Defined strategy for and developed, executed, and managed a comprehensive

marketing plan encompassing integrated marketing initiatives designed to

penetrate and grow targeted endemic partnership programs. Communicated with

management, internal departments, and vendors to coordinate overall

marketing and sales efforts in accordance with brand goals. Personally

prepared and managed a $30,000 yearly marketing budget.

Accomplishments:

Co-Developed and executed the first ever endemic shop business program for

Red Bull, the number one energy drink competitive market for visibility,

brand awareness, and sales growth. Expanded awareness by co-adding fifteen

new businesses to the program the past six months.

Sales Associate, VANS Skate Shop November

2008 - May 2010

Provided exceptional customer service and actively sold to the customer

while following through on store operational tasks. Maintained good visual

displays and a neat, clean, and well-presented store. Represented the Vans

brand in a positive way for all Vans' customers. Managed the sales floor as

needed; organized and maintained organization of the store.

Accomplishments:

Maintained motivation to provide excellent service to the customer.

Including: greeting, welcoming, fitting, and assisting them with finding

items in their size.

IT Skills

. Microsoft Word, Outlook, Excel, Power Point, Access and Visio.

. Visual basic, C++, HTML, and Java

. Windows Server 2003, Windows XP/Vista, Fedora, and UNIX.

References upon Request

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