Customer Service Manager

Patricia Ann Mackowsky

**** ***** ********** ****

Philadelphia, PA 19114

Phone: 215-***-****

E-Mail: ************@*****.***

Professional Skills

*EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to understand customer needs and provide

exceptional results.

*ADAPTABLE TO NEW TECHNOLOGY: Proficient in Microsoft Office, including Word and Access. Also able to

work all major office equipment.

*INDEPENDENT AND TEAM PLAYER: Enjoy collaborating with colleagues, clients and customers, as well as

completing tasks independently. I am eager to motivate and inspire others to deliver their best.

*ORGANIZED AND MOTIVATED: Skilled in maintaining order amidst chaos and ever changing challenges. I am

able to seamlessly multi-task long short-term priorities to generate desired results.

Professional Experience

*2009 – ASI – Advertising Specialty Institute, Trevose, PA, Data Entry

From 11/2009 Till Now (this is a seasonal position)

Duties include spicing up catalog merchandise onto a web site called ESP Online for a variety of companies to sell their

products online throughout the United States. I romance the description to sound appealing and update pricing by entering

the data onto the computer.

* 2009 – The Philadelphia Park Casino, Bensalem, PA, Cleaning

From 5/2009 Till 10/2009 ($10.55 hr)

Duties include cleaning Casino floor and offices

*2008 – The Philadelphia School District, Philadelphia, PA 19130, Office Assistant

From 2/2008 Till 6/2008 (this was volunteer work)

Duties included typing (Microsoft Word, Excel and Access), coping, faxing, answering phones, scheduling meetings and

ordering food for those meetings. I also helped plan an event for the Home and School Council of Philadelphia at the

Crystal Tea Room in June. Mayer Nutter was the quest speaker.

*2007 – Aspen Casuals, Philadelphia, PA 19114, Sales Clerk

From 4/2007 Till 4/2008 ($7.00 hr)

Duties included assisting customers, stocking merchandise and making sure the floor and racks were kept neat.

*2005 – Assurance Abstract Corp., Philadelphia, PA 19152, Recording Clerk

From 5/2005 Till 8/2007 ($11.00 hr)

Duties included typing up Deeds, Mortgages and Power of Attorneys (Microsoft Word). I faxed to Searchers at the

Courthouse. Making copies of everything that was about to be sent out to the courthouse to the Recording Clerks at the

different Courthouses in Pennsylvania. I answered incoming calls and solving the client’s problems. After a settlement

took place in the office, I would check and make sure all signatures were signed right and in the correct spot before

sending them out to the Courthouses to be recorded. I used Quick Books to make checks out to the Courthouses. Then

overnight those documents.

*1989 – Northeast Reporting Agency, Philadelphia, PA 19114, Office Manager

From 11/1989 Till 2/2005 ($13.00 hr)

Duties included typing (Microsoft Word and electric typewriter), answering phones, greeting customers, faxing documents

to banks, making copies of everything that was to be sent out of the office then also scanning them into the computer. I

also did overnight packages.

*1979- Trimfit Inc., Philadelphia, PA 19114, Warehouse Worker

From 11/1979 Till 11/1989 ($10.00hr)

Duties included stocking shelves, picking from order forms and then packing those orders to be shipped out to the stores. I

also worked in the warehouse office the last year I was there.

Education

Archbishop Ryan High School, Graduated 1979

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