Sales Engineer

Beau A. Jenkinson

**** ****** **. #****

Austin, TX 78727

512-***-**** Cell

Email: ****.*********@*****.***

OBJECTIVE

To obtain a full-time position in a technology driven field, where proven

industry experience can be utilized to implement results with possibilities

for advancement.

PROFESSIONAL

Software: (Windows) - Exchange 2003, 2003 Server, 2000 Server, 7, Vista,

XP, 2000, 98, MS Office 2000-2007. Mac OS X, Suse Linux 10, (Antivirus) -

Avast, AVG, Vipre, McAfee, Norton. Symantec Ghost, Acronis, MIP Accounting,

GradeQuick, Renaissance Learning Software, Adobe Creative Suite,

Administrator's Plus, Snap, Constant Contact, PCAnywhere, Empirium

Hardware: SuperMicro/Dell/HP Servers,Dell/HP/Gateway/IBM Desktops and

Laptops, Hp Procurve/Cisco switches, Sonicwall Firewalls,

Dell/HP/Lexmark/Savin/Sharp/Ricoh copiers and printers

EMPLOYMENT HISTORY

Helpdesk Support Technician - 08/2010 - Present

Home Depot, Austin, TX

Taking calls from store associates with technical question, supporting all

stores worldwide. Provided world class support for all associates via

telephone and remote assistance. Performed troubleshooting on software and

hardware levels to resolve issues in a timely manner. Excellent customer

service, documentation and time management skills used to determine and

resolve issues using a ticketing system.

Ad Designer - 05/2010 - 07/2010

Mile High Mania CD's & DVD's, Austin, TX

Design ads for CD's and DVD's to be posted on EBay store. Assist with IT

issues, Excellent eye for detail, research for CD and DVD information.

Network Engineer - 10/2006 - 07/2009

AllCity Technology, Austin, TX

Managed largest account - Hyde Park Baptist Schools. Provided Server,

Network, PC/Workstation administration and support for 3 campuses (approx:

9 servers, 200+ workstations and 1500+ users) researched networking and

application solutions for deployment within the district, imaged and

prepared pc's/laptops for distribution to end users throughout district,

maintained and created user accounts and policies within Active Directory,

configured/maintained internet filtering software, maintained and applied

security and operating system patches on server and pc's, administered

print queue's and ongoing end user support. Conducted training sessions for

new software and new employees on an as needed basis. Setup and maintain

video and audio equipment, along with other clients when available.

Driver/Sales, Warehouse- 04/2003 - 10/2006

Brown Distributing, Austin, TX

Driver/Sales - Delivery of products to customer, assisted customers with

orders by providing yearly and monthly inventory numbers, Stock products

for customers to insure rotation and up to date inventory is kept, Maintain

excellent customer relations and satisfaction, Assisting with marketing and

promotions.

Warehouse - Load product on trucks using forklift or pallet jack, keeping

excellent inventory, rotating product within warehouse to keep product

fresh, rechecking loaded trucks for accuracy of product, repacking of

damaged products.

Mold Remediation Technician- 08/2002 - 04/2003

Central Texas Construction Management, Cedar Park, TX

Diagnosed homes for hazardous materials, taking samples to test for

infected areas, tear out infected areas remedy unsafe living conditions and

rebuild.

EDUCATION AND TRAINING

Associate of Applied Science

ITT Technical Institute - Austin, TX, September 2007

Computer Networking Systems

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