Administrative Assistant Customer Service

Lygia D'Sa

E-Mail: ************@***.***

Professional Synopsis

Highly skilled and motivated administrative professional with experience in

customer service, accounting, and executive support. Experienced in

business writing and proficient in Microsoft Word, Excel, QuickBooks,

Viaklix, Databases, Ampac and new NetForum/Avectra. Experienced working

with diverse employees, executives, and managers. Strong client services

background and skills.

Experience

Society of Consumer Affairs Professionals in Business (SOCAP)

2002 - 2010

Assistant Office Manager.

Provided support and assistance to the former Directors of Personnel,

Office Managers, and President. (In 2006, the organization had a complete

change of Staff and in 2009/2010, they changed their database from AMPAC to

NetForum/Avectra).

Accounting Department

. Processed Accounts Payables & Receivables in Quickbooks.

. Reconciled Quickbooks and AMPAC/NetForum reports for monthly

closing.

. Prepared reports & information required for yearly Audits, which

went through smoothly.

. Created & sent invoices through Quickbooks and Word. Track

payments.

Membership & Registration for Conferences

. Set up Registration module in AMPAC for conference registrations

& events.

. Charged payments through Viaklix and NetForum, including all

conference, webinars and membership payments. Enter into

database and Quickbooks.

. Followed up with member requests, recruit and renew members and

sign up for registrations.

. Created and edited documents as needed.

. Performed general administrative duties, including: filing,

mail, supplies etc.

L & E Meridian 1996 - 2002 - Administrative Assistant

Craver, Mathews Smith & Co. (CMS) 1985 - 1996 - Administrative Assistant

Supervised and trained employees. Created new documents and prepared

contracts.

Provided general administrative support. Researched information for a

variety of projects.

Negotiated for office equipment-FedEx, fax, Xerox, vending machines &

furniture.

Wrote paper on fundraising that was used in training new employees.

(CMS)

Education

Francis C. Hammond High School, Alexandria, VA.

George Mason University Bachelor of Arts degree, English

Also earned 12 credits towards MA degree

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