Customer Service High School

Amanda M. Andrade

** ******* ******

Central Falls, RI 02863

Tel. 401-***-****

Email: **********@*****.***

Objective: To obtain a challenging position in the administrative field.

Education:

• Ponaganset High School, Foster-Glocester,RI General Studies-Diploma 1998-

2003

• CCRI Lincoln, RI General Studies 2003-2004

Work History:

• Citizens Bank, Riverside, RI May 2008-January 2010

Pre-Stage Clerk Lead Roles and Responsibilities:

o Updating and prepping monetary cases for research.

o Maintaining daily backup prepared by colleagues concerning customer’s

accounts.

o Attaching various documents into cases that require research such as

customer’s account information, backup regarding customers check information

and images of checks related to the monetary case.

• New England Pest Control, Providence, RI March 2006- January 2008

Monitoring Inbound/Outbound calls which included:

• Coordinating and scheduling appointments.

• Documents messages for colleagues who are unavailable.

• Referring query phone calls to appropriate departments.

Isabella’s Restaurant, Greenville, RI April 2000-December 2006

Waitress/Greeter/Cashier

• Opened and prepared welcomed customer’s

• Placed and served orders.

• Maintained appearance by clearing and cleaning tables and floor.

• Balancing cash drawers.

• Reviewing inventory.

Skills:

• Proficient at Microsoft word

• Excel

• Office

• PowerPoint

• Outlock

• Type 65 wpm

• Customer service

Strengths:

• Reliable

• Team contributor

• Compassionate

• Responsible

• Hardworking

• Dedicated and efficient

Contact this candidate