Customer Service Quality Assurance

Lisa Briddon

* ****** **** ********, ** *****-***1

508-***-**** ********@*******.***

e-portfolio: http://www.lisabriddon.net

Professional Profile

. Computer Experience: XHTML, CSS, XML, JavaScript, PHP & My SQL,

FrontPage, Dreamweaver CS4, Photoshop CS4, Flash CS4, Microsoft Word,

Excel, PowerPoint, and various other educational software

. Excellent written and communications skills, as well as customer

service experience

. Office assistant experience in a variety of locations

. Classroom and instructional experience in a variety of learning

environments (K-8)

Selected Accomplishments

. Maintained and developed school website

. Developed website for Professional Fund Raising Counsel

. Worked as temporary assistant in various professional businesses.

Duties: data entry, creating charts and graphs, transferring

information to a new computer system, and updating and organizing

department documents.

. Taught basic computer skills (with MACs & PCs) to K-8 students using

SMART Board

. Assisted teachers and school personnel with technology troubleshooting

. Assisted both parent volunteers and teachers with the use of

technology

. Led a Professional Development workshop for middle school teachers on

the uses of the SMART Board for their curriculums.

. Conducted research using specialized reading software programs

. Assisted special education teachers in implementing a program to

improve reading, writing, and math skills with children in grades K-6

. Managed daily activities and scheduling for a group of young children

Career Development

9/09-Present George L. Osley, Professional Fund Raising

Co., Millbury, MA

Web Designer/Master

Designed and continue maintaining professional website

3/09-6/09 East Street School, Ludlow, MA

Volunteer Math Tutor

Tutored children in grades 3-5 in basic math skills, using computer

programs and Smart Board

8/06-6-07 Burgess Elementary School, Sturbridge, MA

Instructional Technology Assistant/ Web Designer/Maintainer

Helped to develop and teach computer lessons for students (K-6), Trouble-

shooted technology problems for staff, maintained school website

1/06-5/06 Bridgewater-Raynham School District, Bridgewater, MA

Instructional Technology Intern

Helped to develop and teach computer lessons for students (K-8), Trouble-

shooted technology problems for staff, delivered professional development

workshops for teachers

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Lisa Briddon

Additional Experience

6/09- Present Macy's

Retail Associate

Provide outstanding and efficient customer service to all Macy's customers

6/07-11/08 Veritude/Hanover Insurance Company

Project Temp

Created Spreadsheets with Microsoft Excel, organized work in database

queues, Supported inland marine team, performed quality assurance for

personal lines team

6/04-8/06 Carlton & Company, Fundraising Counsel, Boston, MA

Project Temp

Created graphs in Microsoft Excel and PowerPoint Presentations

1/04-5/06 Bridgewater State College, Bridgewater, MA

Computer Lab Attendant

Trouble-shooted computer and printer problems for students

Professional Development

* MASS ONE- Administrative Training, Fiskdale, Massachusetts, December

2006

* MASS CUE Conference- Sturbridge, Massachusetts November 2006

* Massachusetts Aggression-Reduction Center Conference, Bridgewater,

Mass, March 2006

* Technology Workshops, Bridgewater Public Schools Professional

Development Day

* March 2006-Presented SMART Board workshop and learned Discovery Ed.

Video Streaming, and Study Island

* Creating Websites Workshop, Bridgewater, Massachusetts, February 2006

* SMART Board Workshop- Bridgewater Massachusetts, December 2005

Education

NORTHSHORE COMMUNITY COLLEGE, Danvers, MA

Web Development Certificate, May 2010

BRIDGEWATER STATE COLLEGE, Bridgewater, MA

M.Ed., Instructional Technology, May 2006

Saint Joseph College, West Harford, CT

BA, Graduated Cum Laude, (Psychology), May 2000

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