Developer Management

Jorge A. Martinez

**** ****** *****, **** ***

Falls Church, VA 22043

Cell: 816-

***-****

Email: abiy6e@r.postjobfree.com

Profile

. Five (5) years of experience working with the U.S. Department of

Defense as a Remedy Developer/Administrator- including the design,

administration, start-up, operation, and maintenance of Remedy AR

System, ITSM, and Custom Applications;

. BMC Remedy Versions: AR System Version 4, Version 5, Version 6.3, and

Version 7.5;

. BMC ITSM Suite Versions: Version 6.3 and Version 7.6;

. Three (3) years of experience as a Crystal Reports designer;

. Extensive experience designing and developing custom applications in

BMC AR System; and

. Strong leadership skills.

Certifications

. BMC Certified Developer (formerly Remedy Approved Consultant

certification): BMC Remedy AR System 7.5

. BMC Certified Administrator: BMC Remedy AR System 7.5

. ITIL Certified: Foundation V3

. Security +

Education

Bachelor of Engineering in Electrical Engineering and Mechanical

Engineering May 2004

John Brown University, Siloam Springs AR, USA (ABET Accredited)

Sam Walton Foundation "Walton Scholar", Dean's Honors list

Professional Experience

Remedy Administrator/Developer November 2009 - Present

United States Marine Corps- Marine Corps Community Services Division

(MCCS)

Quantico, VA

. Experience with the creation and development of Remedy 7.6 reports;

. Design and development of Crystal Reports from AR System CMDB

database; data came from ITSM Modules including incident, problem,

and change management modules;

. Trained ITSM Remedy users;

. Experience with Remedy 7.6 Service Level modules; and

. Implemented ITIL Foundation processes such as incident management,

problem management, change management, and service-level management.

*Holder of public trust background clearance

Remedy Developer July 2004 - July 2008

Harris Corporation

Soto Cano U.S. Air Base- Palmerola, Honduras

. Responsible for the design, development, and maintenance of service

desk application to process Work Orders/Trouble Reports (requests)

from customers, preventive maintenance, and corrective maintenance on

the Remedy development environment.

. Gather customers' requirements for process improvements and design of

applications.

. Designed, developed, and implemented custom Service Desk application

to support communications systems such as Data Networks, Outside Cable

Plant, Telephone Switch (PBX), Microwave, Radio, Video Teleconference,

and Power systems.

. Designed, developed, and implemented custom Asset Management

application.

. Trained Remedy applications users on best practices regarding Remedy

process and procedures.

. Updated and issued systems licenses to users.

. Implemented Mid-tier.

. Integrated Remedy with active directory database.

. Imported legacy data into Remedy applications.

. Designed and implemented a customer survey in the web- this practice

improved Service Desk by 80 %.

. Customized applications workflow to meet customers' requirements.

. Integrated Remedy with Crystal Reports.

. Generated periodic reports in Crystal Reports for CDRALS.

. Implementation of Remedy costumed applications.

LANGUAGE PROFICIENCY

Fluent in English and Spanish[pic]

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