Customer Service Sales

Michele Day

**** * *** *-**, Lancaster, CA *****

951-***-**** cell

661-***-**** home

***********@*******.***

Objective A position as Assistant/Representative/Coordinator that

specializes in customer service and Human Resources with a

quality company dedicated to its customers.

Profile 6 years of experience in Customer service, Sales, etc. at a

Fortune 100 company.

Ability to direct complex projects from concept to fully

operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-oriented problem

solver.

Proven ability to work in unison with staff, volunteers, and

board of directors.

Excellent attitude and commitment to excellence.

Education B.S., Health Science, Cal State University, San Bernardino,

CA (2002).

A.A., General Education, Butte Community College, Chico, CA

(1999).

Employment Verizon Wireless 2003-2009

Started as a Customer service representative

dealing with customer questions, issues, sales

and loyalty both face to face, online and over

the phone. In this position, I was also the HR &

training Liason for the district.

I was promoted to the West Area Trainer position

specializing in new hire trainings, Human

Resource trainings and customer service

trainings for Southern California.

Then I was promoted to Senior Trainer where I

was responsible at overseeing all upper level

retail, executive and customer service trainings

and education. I was responsible for the

productivity of our training education plans, as

well as the efficiency of all persons who

attended our classes. Also dealt with all

scheduling, time sheet, and Human Resource

duties as an assistant to the Director of

Training.

After Training, I became a Business Account

Executive, dealing with all customer service and

sales related issues for the San Fernando Valley

and surrounding areas, including large

businesses such as LionsGate, Manatt,

Dreamworks, & Kaiser Permanente. Tasks included

meetings, presentations, negotiations, sales and

service for all companies under my umbrella.

San Bernardino County Dept of Public Health 2002-2003

After completing my internship for college with

the AIDS and STD prevention program, I was hired

on full time as a Health Education Specialist

where I covered HIV/AIDs and STD prevention with

the Youth and Juvenile population in San

Bernardino County.

Honors & Deans List in college, CHES certified, and certified in

Awards National programs such as; Customer's First Selling/Service

Skills (CFSS), New Psychology of Selling (NPOS), Managing

Sales/Service Performance (MSSP), Coaching and Correcting

Performance Problems (CCPP), and FAST track for leadership,

Learning to Use Your Behavior Style in Management (DISC),

Civil Treatment for Employees and Managers (CTE & CTM),

Targeted Selection - Wise Hiring, and other Achieve Global

Leadership Courses.

References Available by request

Contact this candidate