Customer Service Representative

Valerie L. White

**** ********** ****** ( Columbus, Georgia 31907 ( 706-***-**** (

*********@*********.***

Profession Highly motivated, success driven professional seeks to obtain a Customer

al Service position where my background and qualifications will be of value.

Objective

Qualificat Develop and maintain valid and current learning resources to ensure the

ion quality and integrity of data held

Summary within the Learning Management System (LMS)

Liaison for business groups and training community (e.g. scheduling, marking

attendance and

completion of courses, cancellation and change requests, registration and

wait list management,

etc.)

Design and deliver adult training and instructional programs to ensure smooth

delivery across all

channels; facilitating groups and making presentations

Soft Skills, Leadership, Management, Customer Service, Healthcare, Sales,

Telecom, Call Center,

Sales, Collections, Banking etc.

Identify and design training and development needs of specific client groups

that will enhance their

productivity and performance.

Computer proficient including Word, Outlook, Excel, PowerPoint, Lotus Notes,

TSYS1 and

TSYS2.

Education Alabama State University, Montgomery, AL (Criminal Justice 1993-1995)

Professio TSYS Business Process Management (10/98-02/10)

nal Supervisor

Experienc Promptly answer and assist customer service representatives with any

e questions, takeovers,

when necessary.

Provided back up when the call volume is high or queued.

Monitored the status of each customer service representative

Coached customer service representatives and conducted performance reviews.

Assisted with overcoming issues related to customer accounts.

Lead Customer Service Representative

Coached team members on Quality Service and motivated team members to boost

morale.

Back up supervisor in absence.

Pulled reports to track productivity & track attendance.

WEST CENTRAL REGIONAL HOSPITAL

Health Service Technician, (08/96-08/00)

Assessed, planned, organized, and participated in rehabilitative programs

that improve mobility, relieve pain increase strength, and decrease or

prevent deformity of patients suffering from disease or injury.

Helped restore vocational, homemaking, and daily living skills, as well as

general independence to disabled persons.

LINCOLN MARKETING INC.

Customer Service Representative (01/96 - 08/96)

Consistently achieved all objectives while implementing corporate programs

and training initiatives.

Utilized expertise to conduct training programs both in classroom environment

and via e-Learning process.

Areas of training implemented include software training, company overview and

other subjects relevant to professional development of personnel.

Delivered and facilitated training to existing sales representatives; ability

to explain technical material to non-technical individuals.

Provided detailed coaching and education to reps in the areas of Wireless

Data and Voice elements and solutions.

Contact this candidate