Engineer Customer Service
Resume:
Phillip Jones
Cherry Hill, NJ 08002
Mobile: 732-***-****
*********@*****.***
Objective: To secure a challenging technical position that will allow me
the opportunity to utilize my strong mechanical and interpersonal skills,
as well as contribute to the growth and productivity of the company.
Work History:
Flowserve Corporation
2006 - 2010 Irving, TX
Pump Improvement Engineer
Managed testing schedule for numerous customers throughout the northeast
United States; Conducted field performance testing of centrifugal pumps in
various industrial environments; Collected and analyzed vibration data for
the purpose of diagnosing mechanical faults in rotating equipment;
Generated reports to disseminate test results to internal colleagues and
external customers; Performed additional engineering services which include
Life Cycle Cost Analysis and Root Cause Analysis
Hayes Pump, Inc Fairfield, NJ
2004 - 2006
Inside Sales Engineer
Provided application engineering support for multiple salespersons;
interpreted clients' requirements; designed equipment packages to satisfy
specifications; generated outline dimensional and layout drawings with
bills-of-materials using AutoCAD; assembled submittal packages for clients'
review, approval and record.
Engineer - Packaged Equipment
Managed fabrication of packaged equipment, which included procurement of
elements, optimizing man-hours, scheduling fabrication, meeting clients'
required ship dates, and maximizing profit margins.
Liquiflo Equipment Company Garwood, NJ
1999 - 2004
Endura Product Specialist
Designed magnetically coupled centrifugal pumps; managed the entire line of
industrial, chemical, and petrochemical process pumps; coordinated efforts
of manufacturing, purchasing, quality, and production; managed key customer
accounts; interpreted application specifications, selected appropriate
equipment, and prepared quotations for outside sales and distributor
network; generated and managed multi-level bills-of-materials; conducted
internal and external training of regional managers, distributors, and end-
users; serviced equipment both in-house and in the field.
2003 - 2004
Management Representative: ISO9000
Required interpretation of ISO9000 standard and made certain the Quality
Manual was compliant. Monitored and audited internal processes to ensure
coherence to Quality Manual.
Accomplishments: kicked-off transition from 2D drafting to solid modeling;
initiated field service program; conducted performance tests and collected
data for publication; rationalized and optimized product line; revised and
updated product price book; created Access database to streamline
engineering document control.
Education:
BS Mechanical Engineering
Rutgers University, College of Engineering
Piscataway, New Jersey
Certification:
Vibration Analyst - Category II
Vibration Institute
Other Training:
2003 - Certified ISO9000 Internal Auditor
2003 - AutoCAD Inventor
2002 - AutoCAD Mechanical Desktop
1998 - Management Training
1998 - Crisis Management
1996 - Customer Service Skills
Skills:
Computer - Microsoft Word, Excel, Access, PowerPoint, Visio; AutoDesk
AutoCAD, Mechanical Desktop, Inventor; Solid and Surface modeling.
Mechanical - Robust working knowledge of centrifugal, positive
displacement, and progressing cavity pumps, and their application; Strong
understanding of the application of variable frequency drives, electric
motors, gear reducers, and a variety of power transmission equipment. Pump
related process troubleshooting; Interpersonal - Product oriented oral
presentations; Strong verbal and written communication skills.
References available upon request.
Contact this candidate