Customer Service Manager

Sandra L. Christopher

**** ********* **.

Arlington, TX 76016

***********@*****.***

817-***-****

Background

Superior customer service and organization.

Exceptional attention to detail and multi-tasking.

Self managing work ethic focused on integrity.

Highly adept at developing productive relationships with customers and

staff at all levels.

Excellent communication and writing skills.

Goal setting with an action plan to achieve success.

Proficient computer skills.

Experience

Hurst Farmers Market, Owner

Hurst, TX

Built a successful business by developing relationships with customers and

vendors.

Provided exceptional customer service based on requests and needs.

Created a warm welcoming atmosphere.

Researched and negotiated purchasing to ensure quality products at the best

price.

Enhanced community involvement in better nutrition and health.

Kept detailed inventory records.

Maintained a positive cash flow.

Macy's, Estee Lauder Counter Manager

Arlington, TX

Recognized Top Performer four years in a row.

Contributed to 30% increase in productivity after implementing training and

team building activities.

Reduced waste and loss by 20%.

Charted detailed records to ensure accurate client information.

Created a new client tracking system for improved efficiency.

Established a unified team of six by creating an environment of acceptance

and growth.

Evaluated progress and reported to upper management with results.

Recruited new clients daily.

Schedule appointments and follow up.

Generated loyal repeat customers by offering personalized outstanding

service.

Organized and ordered stock as needed.

Planned weekly special events for clients.

Assisted in instruction at training sessions to further educate and

motivate peers.

Corporate Swing Golf, Personal Assistant

Mansfield, TX

Maintained web based appointment schedule for Professional golf instructor.

Updated client database of over 3,000 by adding new clients daily.

Phoned clients to schedule and confirm upcoming appointments.

Purchased and maintained office supplies.

Assisted in planning and facilitating golf outings for companies.

Arranged flight and hotel for travel.

References

Available Upon Request

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