Customer Service Assistant

KRYSTI M. WILLIAMS

*** ******* ***, *******, ** *6450

760-***-****, *******@*****.***

EDUCATION

Bachelor of Science in Mathematics (Dean's List), May 2008

University of Puget Sound (UPS), Tacoma, WA

EXPERIENCE

Classroom Assistant, Arlington School District, Arlington, VA (2009)

Created and implemented lesson plans, graded papers and managed grading

database, led students in discussion, tutored individual students, assisted

bilingual students, and facilitated online learning at Arlington Science

Focus Elementary and Williamsburg Middle Schools.

Retail Salesperson, Nordstrom, Spokane, WA (2008)

Provided highest level of customer service while expediting and maximizing

retail sales.

Adoption Counselor, Humane Society for Tacoma & Pierce County, Tacoma, WA

(2007-2008)

Approved, counseled, and processed animal adoptions. Discussed and

implemented ways to reduce euthanasia while upholding the protection of

animal rights.

Vice President of Development, Kappa Alpha Theta Fraternity, UPS (2007-

2008)

Organized social events for 75+ members, including overnight retreat and

recognition banquet. Headed disciplinary, member-mediation, and risk

management committees.

Activities Chair, Phi Eta Sigma National Honor Society, UPS (2007)

Liaised with charitable organizations to identify areas of greatest need

and organized events based on this information for 100+ member society.

Treasurer, UPS Stage Musicals, UPS (2005-2006)

Created and maintained budget for 150+ member club, which encompassed

managing all cash flow (issuing disbursements and depositing funds),

writing funding proposals, and organizing fundraising events.

Personal Assistant, Lakeside Bed and Breakfast, Anchorage, AK (2004-2005)

Responsible for office management, including correspondence and booking for

two properties, as well as for maintaining high standards of cleanliness

and professionalism at both properties.

Dance Teacher, YMCA, La Quinta, CA (2003)

Facilitated team building, respect for others, and self-esteem by teaching

dance to 4th-8th graders.

SKILLS

--MSOffice Suite (all), Filemaker, Java and HTML coding, QuickBooks

--Spanish and Japanese (conversational)

- Typing 80 WPM

HONORS

--John Gravatt Art and Music Award for Outstanding Writing

--Mortar Board Senior Honor Society, Phi Eta Sigma Honor Society

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