Customer Service Administrative Assistant

Summary of Qualifications

. Dedicated professional with 2 years of progressive experience and

education in childhood education

. Excellent communicator and teammate, with a proven record of

responsibility, reliability, and ability to multi-task

. Resourceful problem solver capable of initiating formative solutions

to complex problems and meeting diverse needs in varied situations

Experience

Test Evaluator (Seasonal) 03/2010 - 05/2010

Pearson, Dallas, Texas

. Evaluated and scored the State of Texas standardized test for school

age children

Administrative Assistant (Temp) 06/2009 - 12/2009

Forest Park Medical Center, Dallas, Texas

. Filed correspondence and invoices, and located and removed material

from files as required

. Answered inquiries and obtained information from vendors

. Performed clerical functions, including preparing correspondence,

receiving visitors, and scheduling meetings

Customer Service Representative II (Temp) 10/2008 - 01/2009

Volt Workforce Solutions, Addison, Texas

. Responded to inquiries from customers by telephone or email

. Investigated and resolved customers complaints and problems

. Processed orders and managed customers' accounts

Client Support Specialist 06/2005 - 06/2008

ChildCareGroup, Dallas, Texas

. Interviewed and investigated applicants to determine eligibility for

services, initiating procedures to grant, modify, deny or terminate

eligibility for program

. Completed work orders and documented case files, using an internal PC

system

. Monitored and ensured a monthly case load of 150 to 200

Education

. Bachelor of Arts degree in Interdisciplinary Studies, University Texas

at Arlington, Arlington, Texas, December 2004

. Associates of Arts degree in Urban Education, Richland Community

College, Dallas, Texas, May 2002

Certifications

. Alternative Teacher Certification for grades 4 through 8 Generalist

(Eligible for Internship)

. Certificate in Education Personnel-Education Assistant, Richland

Community College, Dallas, Texas, May 2002

Other Relevant Skills

. Proficient in Microsoft Office Suite

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