Customer Service Manager
Resume:
Dear Harris Solutions Group,
I am a recent graduate of Texas State University with a Bachelors of Arts
in Communication Studies and a minor in Sociology. I also am currently
employed with Fixeon as a Customer Service Manager, where I have learned a
vast amount of communicating with customers and ensuring customer
satisfaction. I am interested in interviewing for a position working in
Customer Service with a company in which I can grow and which has
stability. I would really enjoy the opportunity to learn more about, grow
with, and train further with your company.
Academically, my extensive course work in the communications department at
Texas State University has allowed me to gain an understanding and
appreciation for the art of communication and how it is used to interact
with others. I also have studied broader elements of communication studies,
including research methods, interpersonal communication, small group,
public speaking and various other communication classes that I believe
cumulatively provided me with refined people skills. I believe that these
classes, as well many of my other classes have helped me look further into
understanding people and how to properly communicate with them. I also
believe my minor in Sociology will be useful for this position. Some
specific sociology courses that I have taken at Texas State University that
give me a strong base for understanding others, due to their stress on
human interaction, would be my men, women and gender class, introduction to
sociology class, and the sociology of pop culture class.
My current position as a Customer Service Manager as well as my previous
work experience as a marketing intern for the Electronic Solutions Division
at 3M, and my experience working as a promotions assistant for Texas State
University's radio station KTSW, has provided me with a strong base of
communication knowledge and helped me learn how to develop and work on
several projects at once, properly use my people skills, work quickly and
efficiently, and further developed my interest in becoming the best worker
I can be. I also was very active in the Texas State Rotaract Club all
throughout college and even held the position as Treasurer of the club
during my senior year.
I firmly believe that I will be a good fit for the HR Assistant position
with your company and I hope to hear from you soon. Thank you for your time
and consideration.
Sincerely Yours,
Dana Pellegrin
7402 Fern Cove
Austin, Texas 78750
*******@***.***
Dana Pellegrin
7402 Fern Cove, Austin, Texas, 78750 512-***-****
*******@***.***
OBJECTIVE Seeking a position as an HR Assistant, utilizing my
education in communication studies, current job position as a
Customer Service Manager and internship background with 3M.
SUMMARY OF QUALIFICATIONS
. Educated in communication skills
. Record of good work ethic, paying attention to details
. Task Oriented, seeking answers to obtain the big picture
. Well developed people skills
. Experienced in customer service
EDUCATION Bachelor of Arts in Communication Studies Graduated:
May 2010
Texas State University - San Marcos, Texas
Minor: Sociology
Major GPA: 3.25/4.00
WORK EXPERIENCE
Customer Service Manager August 2010 -
Present
Fixeon, Austin, Texas
. Ensure customer satisfaction via phone calls and e-mails
. Answer all customer inquiries and concerns
. Update and increase the companies' customer database
. Enter sales invoices into the company system
Intern August 2009 -
December 2009
KTSW 89.9 Promotions Assistant, San Marcos, Texas
. Helped advise,coordinate, and set up events and luncheons
. Displayed confidence in communication skills by helping
recruit listeners
. Used people skills to promote KTSW around campus and work the
KTSW booth
Intern
Summer 2009
3M
. Extensively used computer programs such as Iron Mountain,
Siebel, CRM, and Microsoft Excel to keep track of products
and sales opportunities
. Helped conduct ideas for, as well as organize, set up, and
promote trade shows for 3M products
. Audited 3M products and organized storage room
Hostess May 2007 -
September 2007
Iron Cactus Restaurant and Tequila Bar, Austin, Texas
. Managed wait sheet and oversaw seating chart
. Trained about 8 new employees
Hostess October
2005 - August 2006
Romano's Macaroni Grill Italian Restaurant,
Austin, Texas
. Communicated restaurant and menu knowledge to guests
. Administered duties to other hostesses
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