Administrative Assistant Customer

Javada J Cheatham

**** ***** ****, ****** *****, MD 20748

Home 240-***-**** Mobile 301-***-****

**************@*****.***

Social Services Administrative Assistant

Profile: Immensely talented, passionate and caring Social Services

Administrative Assistant with 2 years in performing client assessment, goal

planning and case management for individuals seeking to transition from

receiving government financial assistant to independent living. Exceptional

flexibility, to deal effectively with a variety of people, situations,

problems and changes with 2 years of administrative experience.

Areas Of Expertise

. File Management Assessment Coordinator

. Customer Services New Customer Orientation

. Multi-Line Phones Employment Specialist

. Job Development Workshop Facilitator

. Microsoft Office

90 day Retention form

. Scanning, Faxing, Photocopier

Attendance

. Employment Verification

Education

Suitland High School

1994 Graduate

Professional Experience

Department of Social Services

10/2008-Present

Prince George's County Government

Temple Hills, MD

Family Investment Specialist WEX-Internship

. Responsible for managing customer cases, records, and creates new

records as necessary. Perform general office duties such as typing,

operating office machines, and scanning documents. Sort or classify

information according to guidelines such as content, purpose, user

criteria, or chronological, alphabetical, or numerical order. Find

and retrieve information from files in response to request from

authorized user. Scan or read incoming materials in order to

determine how and where they should be classified or filed. Assist in

the coverage of the call center during breaks, lunches, and absences.

Answer telephone and transfer to appropriate staff member. Meet and

greet customer and visitor.

Arbor Education and Training

WEX-Internship

. Conducted orientation session with newly referred customer. Completed

newly customer's assessments for purpose of developing and individual

service plan, including customer's needs for family support, and

community base support programs. Assisted with screening form and co-

facilitated various groups. Ensure proper maintenance of all clinical

and administrative records. Assists in development and implementation

of individual training plans for each. Individual to be placed in the

support employment program. Support clients in matter such as making

job choices, job readiness. Provides onsite assessment, training

supervision and support for individual placed on job sites according

to their ongoing plan.

Giant Food Inc.

4/1999-6/2007

. Customer Services is the provision of services to customer before,

during and after a purchase. Assisted customer with exchanged of the

merchandise. Kept records of items. Received and post customer

payments. . Answer customer's telephone and in-person inquiries and

directs customers to appropriate sales area, Resolved requests for

refunds, exchanges, and adjustments.

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