Customer Service Sales

Gerolyn Williams 708-***-**** or 708-***-****

*** ****** **. ********, **

***************@***.***

OBJECTIVE

To secure a position where my qualities of a fast learner and the ability to take on

new challenges can be used.

Seeking a position as a Customer Service Representative ready to face challenges

and opportunities for career development.

SUMMARY OF QUALIFICATIONS

Proficient in computer skills

Skills in providing high quality service

Good organizational and time management skills

WORK EXPERIENCE

Personal Assistant; Prospect Equities, Orland Park, IL 2009-10

Scheduled daily appointments and handled phone communication.

Review files, records, and other documents to obtain information to respond to

requests.

Data Entry & Record Keeping.

Personal Errands

Sales Counselor; L.A. Fitness, Tinley Park, IL 2008-09

Enforced and implemented marketing plans that include outside sales,

prospecting, tours, and presentations.

Maintained and obtained customer list/ database as to easily communicate and

follow up

Developed 20 new accounts in the first month with the club.

Served and assisted all members and staff with exceptional customer service and

integrity.

Sales Associate/Cashier; Marshalls, Matteson, IL 2008-08

Handled floor sales for shoes and cash register.

Organize special clearance sales promotion, which increased sales by 20%.

Design and arrange display for shoes section.

Secretary; Brouwer Brothers Steamatic, Alsip, IL 2006-07

Establish new accounts, posted accounts receivable and prepared and sent

monthly statements.

Review Past-due accounts with clients and established payment plans.

Track budget an prepare quarterly reports.

Office Assistant; Prestige Partners Realty, Calumet City, IL 2005-06

Schedule daily appointments, handle phone communication, and greet clients.

Open, sort and route incoming mail, answer correspondence, and prepare

outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and

other activities

Customer Service Rep/ Administrative Assistant; Office Team/ Accounts Temp,

Homewood, IL 2005(Gateway Computers, Version Wireless and Washington Mutual

Bank)

Manage a high-volume workload within a deadline-driven environment.

Performed administrative duties including bookkeeping, appointment setting,

copying, faxing and transferring databases.

Schedule and coordinate meetings, interviews, appointments, events and other

similar activities for supervisors, which also includes travel and lodging

arrangements.

Customer Rep/ Data Entry Clerk; Midwest Subscribers, Tinley Park, 1999

Responded to customer inquiry calls using my ability to identify with the

consumers needs and problems.

Performed data entry using ten key and alpha to update records and enter

customer service call information.

Resolve customer service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bill.

EDUCATION

Axia College of University of Phoenix Online; Phoenix, AZ 2007-2010

Associate of Arts in Criminal Justice

Information Professional Real; Midlothian, IL 2006-2006

Certificate in Real Estate

Kanakee Beauty Academy; Chicago, IL 1991-1992

License in Cosmetology

SKILLS

Microsoft Office

Oral Communications

Typing 45wpm

Customer Service

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