Customer Service Sales Representative

Ashlea Shontay Porter

**** ********* **** #*****Jacksonville, FL 32256*904-***-*****abixvb@r.postjobfree.com

OBJECTIVE

To obtain a position with a growing company that will allow the opportunity to utilize educational, technical and exceptional

customer service skills for professional advancement.

SKILLS

• Computer literacy (typing 30 wpm)

• Social Marketing skills

• Excellent interpersonal skills

• Great organizational skills

• Outstanding customer service skills

WORK EXPERIENCE

ADT Security Services Jacksonville, Florida April 2009- September 2010

Residential Sales Representative I

• Provide excellent customer service to each customer

• Passed potential customers to inside sales representatives

• Schedule appointments for security professionals through cold outbound calls

• Transfer calls to the correct department by determining their needs

• Met statistical requirements

AT&T Orlando, Florida June 2006 – March 2009

Customer Service Representative

• Provide excellent customer service to each customer

• Assisted customers with technical issues on their cell phones

• Assisted with bill issues and general questions

Pizza Hut Jacksonville, Florida June 2003 – May 2006

Waitress

• Provide excellent customer service to each customer

• Greeted and seated customers

• Ensured positive restaurant experience

• Cashiered and took food orders

St. John Day Camp St John Country Day School Orange Park, Florida July 2005 – August 2005

Camp Counselor

• Monitored 8 - 10 children (ages 6-8 years) in activities including but not limited to music, swimming and arts crafts

• Assisted in the coordination of field trips

EDUCATION

Valencia Community College Orlando, Florida 2006 – 2007

Associate of Arts

Florida Community College Jacksonville, Florida 2004 – 2006

Associate of Arts (began studies)

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